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8.4 / 10 Guest Rating

Copal Tulum Hotel

Calle Ixchel sn, Tulum, QROO, 77760, Tulum, MX

Copal Tulum Hotel - main view

About the Property

Relaxation at the Spa
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials.

Recreational Amenities
You're sure to appreciate the 2 outdoor swimming pools, a 24-hour fitness center, and bicycles to rent.

Fine Dining and Bars
Enjoy international cuisine at Copal, one of the hotel's 2 restaurants, or unwind with a drink at the bar/lounge or the poolside bar.

Plan your luxury stay at Copal Tulum Hotel in Tulum (Zama) and experience an unforgettable retreat.

Facilities & Amenities

Full-service spa
Fitness facilities
Express check-out
Firepit
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 7:00 AM to 9:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. The property is professionally cleaned.Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent129 verified reviews
AI Summary

Guests highly rate the friendly and helpful staff and frequently praise the beautiful and peaceful grounds.

Categories

Cleanliness7.9
Service8.9
Location8.4
Room Quality8.2
Amenities8.4
Value for Money7.9
Food and Beverage8.9
Overall Experience8.4

Select topics to read reviews

M
maria alexandra
Verified booking
family_with_children
Standard Room
Stayed in Jul 28, 2025

"Exceptional"

10.0

The property is beautiful and are stay was very pleasant.

Helpful?
J
Jason
Verified booking
partner
Standard Room
Stayed in Jul 14, 2025

"Exceptional"

10.0

Very good hotel for the price. I’ve stayed multiple times and enjoyed the experience.

Helpful?
J
Jorge
Verified booking
family
Standard Room
Stayed in Jul 6, 2025

"Exceptional"

10.0

Excelente opcion a un maravilloso precio

Helpful?
R
Reynaldo
Verified booking
partner
Standard Room
Stayed in Jul 4, 2025

"Exceptional"

10.0

Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.

Helpful?
K
Kasana
Verified booking
partner
Standard Room
Stayed in Jun 28, 2025

"Exceptional"

10.0

Staff is so friendly. Everyone was so courteous and check out isnt until 12pm which is a benefit, they arranged a driver for us as well to pick us up from the airport. I will definitely be back. The room was also beautiful and spacious, came with its own pool. We only stayed one night. The food at their restaurant was also very delicious we ate there for dinner and breakfast and they have HOOKAH.

Helpful?
A
Andell
Verified booking
family_with_children
Standard Room
Stayed in Jun 23, 2025

"Exceptional"

10.0

This is my second stay at Copal, and I returned because my first visit was so exceptional. The resort is stunning, featuring two outstanding on-site restaurants. From the moment you arrive, a serene atmosphere envelops you. The staff is incredibly warm and hospitable, ensuring you feel at home. Any shortcomings in service are quickly remediated, showcasing their commitment to guest satisfaction. The location is ideal, with a pharmacy, grocery stores, additional restaurants, and an emergency room all within walking distance in a very safe area. I’m already planning to make this a yearly tradition!

Helpful?
M
Marquita
Verified booking
Standard Room
Stayed in Jun 17, 2025

"Excellent"

8.0

I really enjoyed my stay at Copal. The staff was extremely friendly and prompt to all my requests. The location is in a great area and not that far from the city. I gave this property four stars because of the condition of my door. There were times that I could not lock it, which was kind of scary at night. But other than that, I would definitely stay here again.

Helpful?
K
Kyra
Verified booking
family
Standard Room
Stayed in Jun 13, 2025

"Excellent"

8.0

It’s a lovely boutique hotel with a great design. It has greenery in the center and a great pool with restaurant that has good food. The upstairs rooftop pool is very nice as well. The neighborhood however, was a mix of people living in shantytown type of living. The cenote behind the hotel would be nice if they picked up the trash, but there’s a lot of it.

Helpful?
A
Arianna
Verified booking
partner
Standard Room
Stayed in Jun 11, 2025

"Exceptional"

10.0

This hotel was beautiful! I had an amazing time during my stay for my birthday. I’d definitely visit again, the staff was very friendly. The restaurants were excellent as well. We also had great massages. 10/10 experience!

Helpful?
B
Brittany
Verified booking
partner
Standard Room
Stayed in Jun 10, 2025

"Exceptional"

10.0

My boyfriend and I went as an anniversary trip, we absolutely loved the whole experience. Such good service, great customer service. The restaurants on the property were amazing very sanitary and good! Definitely recommend and will be back!

Helpful?