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8.4 / 10 Guest Rating

Copal Tulum Hotel

Calle Ixchel sn, Tulum, QROO, 77760, Tulum, MX

Copal Tulum Hotel - main view

About the Property

Relaxation at the Spa
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials.

Recreational Amenities
You're sure to appreciate the 2 outdoor swimming pools, a 24-hour fitness center, and bicycles to rent.

Fine Dining and Bars
Enjoy international cuisine at Copal, one of the hotel's 2 restaurants, or unwind with a drink at the bar/lounge or the poolside bar.

Plan your luxury stay at Copal Tulum Hotel in Tulum (Zama) and experience an unforgettable retreat.

Facilities & Amenities

Full-service spa
Fitness facilities
Express check-out
Firepit
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 7:00 AM to 9:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. The property is professionally cleaned.Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent129 verified reviews
AI Summary

Guests highly rate the friendly and helpful staff and frequently praise the beautiful and peaceful grounds.

Categories

Cleanliness7.9
Service8.9
Location8.4
Room Quality8.2
Amenities8.4
Value for Money7.9
Food and Beverage8.9
Overall Experience8.4

Select topics to read reviews

A
Amber
Verified booking
friends
Standard Room
Stayed in Jun 7, 2025

"Exceptional"

10.0

Great place to stay in Tulum.

Helpful?
J
Joce
Verified booking
Standard Room
Stayed in Jun 7, 2025

"Good"

6.0

The hotel was fine, but it was in front of the sketchiest street I’ve ever seen. It literally ruined the whole vibe and experience.

Helpful?
B
Bria
Verified booking
Standard Room
Stayed in May 27, 2025

"Exceptional"

10.0

This is an amazing property. Very clean and tranquil with friendly accommodating staff. Rooms are stunning…magic! Food is incredible. Don’t listen to any haters that don’t give it 5 stars. You would be ridiculous not to love this place.

Helpful?
W
Wynisha
Verified booking
friends
Standard Room
Stayed in May 21, 2025

"Excellent"

8.0

We really enjoyed our stay at Copal the aesthetic was really nice. The rooms were cleaned daily and the 2 restaurants onsite had good food pairings. The staff were polite and helpful during our stay. My only suggestion would be if you get a room with a pool don't get one on the ground floor as the foliage from the trees were all in the pool. Which deterred us from using it even though it's what we paid for. The roof top pool was free from that so next time we will probably get a regular room and utilize the rooftop. We were able to book transportation to and from the Cancun airport through them as well. Overall great stay.

Helpful?
A
Archie
Verified booking
Standard Room
Stayed in May 6, 2025

"Exceptional"

10.0

Amazing property

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in May 4, 2025

"Great Stay in Tulum "

10.0

This hotel was nice, inexpensive, staff really nice. Location you need to rent a car away from beach but walking distance to the strip. The restaurant in hotel great food.

Helpful?
R
Robert
Verified booking
family
Standard Room
Stayed in May 1, 2025

"Exceptional"

10.0

Perfect zen place and very comfortable rooms, food and staff were very accomadating and knowledgeable, everyone helped with needs, excursions and taxi services.

Helpful?
S
shayla
Verified booking
partner
Standard Room
Stayed in Apr 27, 2025

"Exceptional"

10.0

I truly enjoyed my stay at Copal. The staff were very friendly and attentive. The atmosphere was quiet and relaxing. The pictures don’t do the hotel justice. It is an absolute slice of heaven!

Helpful?
R
Rafael
Verified booking
Standard Room
Stayed in Apr 22, 2025

"Exceptional"

10.0

Great staff, hotel was clean and quiet

Helpful?
L
Lorea De La
Verified booking
Standard Room
Stayed in Apr 7, 2025

"Exceptional"

10.0

Gracias

Helpful?