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8.4 / 10 Guest Rating

Copal Tulum Hotel

Calle Ixchel sn, Tulum, QROO, 77760, Tulum, MX

Copal Tulum Hotel - main view

About the Property

Relaxation at the Spa
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials.

Recreational Amenities
You're sure to appreciate the 2 outdoor swimming pools, a 24-hour fitness center, and bicycles to rent.

Fine Dining and Bars
Enjoy international cuisine at Copal, one of the hotel's 2 restaurants, or unwind with a drink at the bar/lounge or the poolside bar.

Plan your luxury stay at Copal Tulum Hotel in Tulum (Zama) and experience an unforgettable retreat.

Facilities & Amenities

Full-service spa
Fitness facilities
Express check-out
Firepit
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 7:00 AM to 9:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. The property is professionally cleaned.Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent129 verified reviews
AI Summary

Guests highly rate the friendly and helpful staff and frequently praise the beautiful and peaceful grounds.

Categories

Cleanliness7.9
Service8.9
Location8.4
Room Quality8.2
Amenities8.4
Value for Money7.9
Food and Beverage8.9
Overall Experience8.4

Select topics to read reviews

S
Shameka Monique
Verified booking
Standard Room
Stayed in Apr 7, 2025

"Exceptional"

10.0

Copal staff were very accommodating the roof top pool was a vibe. on site Restaurant food was good. Property looks just like the photos. I enjoyed my nice hot showers! Zama Market and 7/11 nearby for snacks, you need a bike or car. I will be back!

Helpful?
L
Lorea De La
Verified booking
family
Standard Room
Stayed in Apr 7, 2025

"Exceptional"

10.0

Excelente Piscina 25 m para nadar Servicio bueno y amigable Kid friendly

Helpful?
L
Lakaevia
Verified booking
Standard Room
Stayed in Apr 7, 2025

"Exceptional"

10.0

Good

Helpful?
E
Emanuel
Verified booking
family
Standard Room
Stayed in Apr 2, 2025

"Exceptional"

10.0

Great place!

Helpful?
S
Sharon
Verified booking
Standard Room
Stayed in Apr 2, 2025

"Beautiful hotel, worth a visit"

10.0

Beautiful hotel, anaxing staff. Wonderful room. The area is under construction to build in nto a resortcarea and needs work but tge hotel and local residents were anazing.

Helpful?
D
Dennis Scott
Verified booking
Standard Room
Stayed in Apr 2, 2025

"Exceptional"

10.0

Beautiful hotel and amazing staff!

Helpful?
R
Raheem
Verified booking
friends
Standard Room
Stayed in Apr 2, 2025

"Exceptional"

10.0

Staff was great and rooms were very nice!

Helpful?
L
Leonie
Verified booking
Standard Room
Stayed in Apr 1, 2025

"Exceptional"

10.0

I travelled to Tulum as a solo female traveler. I felt very safe in at the property. It’s an easy 10 minute walk into town, the first time I did the walk a felt a little unsure but it’s safe during the day. At night I would not do this walk, definitely take a taxi The hotel was tranquil and beautiful. The food was excellent. I stayed in a room with the rooftop pool. I highly recommend this. Some ground level rooms have pools that face the walking paths which are not private and get little sun

Helpful?
Y
Yaritza
Verified booking
friends
Standard Room
Stayed in Mar 28, 2025

"Exceptional"

10.0

This hotel is beautiful!!! We stayed in the one bedroom two floor with a pool. It was very quiet and private. Food was one of the best we ate during our stay from the restaurant serving lunch. We didn’t try the sushi place. The staff goes above and beyond. Maximus greeted us each morning with the nicest smile and recommended places to eat. After our stay, our rental’s battery died and we had to ask for help, 3 grounds/maintenace workers rushed in to help. I am so thankful for them! All around a very wonderful experience. Would stay here again!

Helpful?
T
THADINE
Verified booking
Standard Room
Stayed in Mar 28, 2025

"Exceptional"

10.0

We enjoyed our stay.

Helpful?