The Watermill Hotel, Sure Hotel Collection by Best Western

Clean

Stayed here for 2 nights as a business trip and the staff went above and beyond to make sure my stay was enjoyable. Shawn and Alisha was outstanding, gave me recommendations to eat and also local history. They also went out their way to sourced me a phone charger (from the office) as I left mine at home. It’s great value for money and I slept very well. The room was very quiet, I could barely hear any noise which is rare in these sorts of hotels. The pub across the road does amazing food and the location is brilliant. Fantastic value for money

Lovely hotel and great breakfast.

The staff was very helpful the carpets was dirty the beds was uncomfortable the mattresses where like sitting on a waterbed kettle was broken overall this hotel needs a good revamp i wouldn't stay here again we stayed in best western a few times this was the worst hotel would not recommend

Room was clean, bed was comfortable, plenty of hot water, good shower. Decor is tired but I didn’t mind as the price was OK. Breakfast was good but finished at 9.30am on week days which might be a bit early for people who are not business travellers. Access to the outside seating space was locked on the 2 mornings that I tried it. I advised on the booking that I had limited mobility but was assigned a room in an adjoining building with a trip hazard step at the bedroom door entry. I would advise a phone call before arrival to check that a suitable room is available if you have limited mobility. Staff were pleasant. I would stay again as the location was very near family that I was visiting.

A few niggles getting into my room but this was quickly rectified. Service was great. Alisha looked after me on arrival, and was very helpful. The lock on the door was faulty so she ensured this was sorted out as I needed to pop out. True to her word was resolved on return. Very friendly and polite, nothing was too much trouble. Room was nice and clean. Nice view of the brook from the window. No evening meals at the moment, but there are two pubs across the road, one of them offers a 10% discount for hotel guests. Will stay again.

Lovely staff … very welcoming… beautiful serene area. The pub across offers great food. The wifi didn’t work as well as i hoped.

We were having a great time until I felt a sharpe pain in the bed and when we investigated it we found a “needle” in the bedding which looked like a drug users needle so all in all we left in the middle of the night and have now had to have tests and wait for any results incase the needle was infected

Lovely stream outside the room. Friendly welcome . Ground floor room easily accessible but could hear the noise from other rooms. Comfortable bed

Great service, Shawn was very kind and checked in super quick. Relaxed environment and close to the station. Def recommend!