The Watermill Hotel, Sure Hotel Collection by Best Western

The rooms were very dated, carpets dirty, bathrooms dated and not cleaned properly, one of the rooms shower curtain had a big hole in it and the other room shower curtain was dirty, the mattresse were very worn and soft. Tv had the most basic channels avaiable again just basic. Resturant closed for evening meals. Broadband was poor. We wont be returning to this hotel again.

Staff were excellent and very helpful, room was very clean and nice. An all round excellent stay

Perfectly acceptable for the price. Friendly staff and a nice, clean room and bathroom. Shower pressure and temperature good too.

The hotel itself could do with some upgrading, rooms need a mini fridge and bar doesnt offer rhe widest drink selection, but there is a pub across the road to make up for this. The staff couldn't have been more helpful and welcoming and this definitely added to what was overall a very pleasant place to stay for one night.

The bed was tge worst I've ever slept in, like a solid table top balanced on springs. Never felt anything like it.

Staff were very polite and friendly. Few things I raised upon checkout which is just attention to detail on cleaning, overall very clean room. Plenty of parking, WiFi was on and off. Was hot weather, could open one window but not the other. Two pubs opposite where you could get some food. Overall I was happy with my visit at the price I paid, I would return.

We stay at the Watermill Hotel often and are always impressed. The staff are fantastic—special thanks to Sean and Aalisha, who always go the extra mile to make us feel welcome. Everyone is friendly and professional, creating a warm and relaxing atmosphere. The hotel is peaceful, with the lovely sound of running water adding to the charm. Rooms are spotless and incredibly comfortable—the beds are a dream to sleep in. It’s just a short drive to local shops, and there are two great pubs right across the road. The hotel also has its own bar, restaurant, and outdoor seating, which makes it easy to relax without even leaving the property. We’re regular guests for a reason—book a stay here and you won’t be disappointed. Keep up the amazing service!

Service brilliant, nothing too much trouble, the girl on reception afternoon/evening excellent

Very comfortable accommodation and relatively close to Berhamstead. Good gastro pub opposite hotel so it works very well for us visiting relatives and friends in Berkho.

I wish I could give 10 stars to this hotel, especially the staff who go above and beyond to make us feel comfortable. Starting from arrival, we were welcomed with a massive smile at the front desk. I will be back at this hotel. Thnak you all.