The Watermill Hotel, Sure Hotel Collection by Best Western

Although this hotel is slightly outdated, could probably do with a freshern up (the reception smelt a bit musky). The receptionist was lovely and the hotel staff very friendly. The bed was suprisingly comfortable and I slept well.

Property was a little dated and could do with a make over breakfast was included but we missed 1st days as didnt open till 8am and we had to leave by 7.30am to get to where we where going they did say they would arrange for us to have some croissants but nobody was around!!! Water needed to be hotter in bath room was impossible to fill bath as water not hot enough and would have taken hours to fill then be cold. Bar and restaurant where not open. Breakfast on 2nd day available had to wait to be refilled and could have done with being warmer.

What a fantastic friendly welcome we had when we checked in. We only stayed one night but all the staff we met were as welcoming. The room and bathroom were spotlessly clean. The decor in the room is a bit tired but we were happy to overlook that for the price we paid for the room

It was a quiet room as requested, we were shown to our room by the reception Manager and given a parking space outside the room. Great location easy to find and an awesome breakfast the next morning. Well done to all the staff, we'll be back when we are in the area again.

Lovely location, friendly/helpful staff, great value.

The staff were excellent, helpful and polite, and made us feel welcome. The breakfast service was wonderful, and we enjoyed our breakfast very much!. The room was a bit dated, and the bed was awful-the matrress dipped in the midlle and was out of date. The hair dryer was not very good either. They need to update the rooms and finesse the items in the rooms for guests.

I love how peaceful it is here, there are 3 lovely pubs, all different in menus and atmosphere, and its only a half hour walk to drift limits london motor circuit or another lovely eatery, the fishery inn. The accommodation has free widi, spacious parking, a decking area with a lovely view of the river and the staff are very helpful and polite. Ill definitely bbe back again and again

Really cosy hotel a Shawn the receptionist was a delight checking me in, let us check in early an also showed us around the hotel aswell as opening the bar early for us to grab a refreshment. The room is really clean facing the riverside and really comfortable beds.

Shawn welcomed us and was very helpful showing us around the Mill so much history here beautiful place. Lovely room with a lovely view can’t wait to try there kitchen which opens up at 17:00. Would recommend to come and visit is a beautiful location in Hertfordshire.

Lovely service was staff was very very friendly! One staff member in particular (Shaun) was super helpful made me feel very welcomed and relaxed I recommended this hotel! Very high standard and will definitely be booking once am in the area again!