Bluegreen Vacations Shenandoah Crossing, an Ascend Collection Resort

hotel had just changed owner and new staff didn't know whay they were doing. Couldn't find record of my payment. Charging my roomate for extra costs. Still in limbo please try to help.

The front desk is clueless. I booked my Hotel stay in thru Expedia for 2 nights. I paid $343.63 for the booking thru Expedia. All I was suppose to pay at the Hotel was a resort fee of $53.66. I was charged $299.30 by Shenandoah FD and I was charged another $200.00 by Ascend Hotel Collection. I asked for an invoice from the Front Desk when I checked out. They said there was no reciept and no charges.

The checkin process was a disaster as they insisted I owed another $97. to my prepaid reservation. I totally agreed with the resort fee (although some resort amenities were not open/available). They later claimed Hotels.com had not sent payment for my reservation and I said that was their problem, not mine!! Double check your bill!

Very unhappy. Had to pay an extra $25 PER DAY activity fee. Never have I had to do that at any resort I stayed out. In addition, this fee limited you to activities that normally are just part of the resort (ie mini golf, swimming etc. Other activities for the children/adults all cost additional monies. The indoor pool was not opened, don't know what they do in the winter (no pool???) the phones did not work so unless you had a cell phone - no communication with front desk. No internet -after 2 days without Wi-Fi finally got a "fix" which I had to return myself or be charged for it. Nothing was within walking distance had to drive to everywhere on the resort. Our bathroom had mold and whoever painted did not really do such a hot job. Parking was scary - most cabinets did not have anything to stop your car had to be very careful not to go over the edge and down a hill. On the list of things your "activities" fee cover was also self-parking - now how is that a plus and why should anyone have to pay additional fees for that. With all the resort to select I would not go back here. Nothing special and the extra activity fee really was unfair. The best thing about this resort is the staff. All every nice and as helpful as they can be. I'm sure the staff gets an earful ever though the resort's action and not the fault of the staff members.

We were celebrating our 56 wedding anniversary and expected a nice stay but that is not what happened the cabin was dirty and there was a air confioner unit in closet with tabe around it when air came on there was a LOUD NOISE it sounded like someone bangi ng on tin I tried calling # i had no answed We left a day early eith no refund people at desk were rude

The only disappointment I had was that the indoor pool was not available.

Ideal vacation for families - for all ages kids. A lot of activities Get from activity to activity with golf cart is so fun and comfortable