Airai Water Paradise Hotel & Spa

According to the hotel website there was a beach and a gym. There was no beach. The gym was a locked room full of old, broken equipment. The hotel is not close to anything that you would want to do in Palau, except arrive and depart (it is next to the airport). The breakfast was decent. The food in the restaurant was ok but portions were strange. For some things, like pasta, I got a normal portion. But I ordered a cup of soup and they brought me a bowl for an entire family, and I ordered ice cream to go with a piece of cake and they brought five large scoops. They had WiFi, but it was so slow that many websites timed out, and only really worked in the lobby and occasionally the restuarant. The room was fine, although it seemed to be constantly damp. The staff were fantastic, though. Everyone was incredibly friendly, helpful, and miltilingual. My understanding is that WiFi is that slow everywhere on Palau, so it is hard to fault the hotel for that - just be warned. So the real problem boils down to the fact that there is nothing at all to do near the hotel - you have to drive, take a shuttle or a taxi to get anywhere.

It was fine for the few hours between landing at the airport at 2.30 and check out time of 11. We were met punctually and efficiently by their driver and taken there within five minutes. Check in lady was cheerful even then, but the crowd of visitors sitting in the reception/lounge area did not look at all comfortable as they must have either had to sit around the hotel since checking out at 11 until that time or paid extra to the hotel.The overall look inside and outside is of a tired dilapidated, unkempt place and the buffet breakfast was awful - my husband ordered an omelette but when it came he was so put off by the surroundings that he didn't barely touch it. There was no sign of anyone using or having used to two pools but I thought the water (although someone was cleaning) looked a bit too green for my liking.

Hotel is older and going under some touch ups. I wouldn't say renovations because they are just changing a few things. The pool side bar wasn't open and the only wifi available is in the lobby. The televisions in the room get very few channels and you can often find the two couches in the lobby full of people trying to watch regular programming. The restaurant is expensive and not super great. Nothing really for vegetarians except for the cheese pizza. However, the staff was nice, they turned on the water for the water slides when the kids wanted to use them, and the free shuttle into town was great. We finally learned our lesson and would just head to town for dinner. Lots of Taiwanese tourist with their kids so it can be a bit noisy. The room was basic but clean. We were in an ocean view suite on the 2nd floor. Air conditioning in the room was cold and the bed was fine. Plenty of room to spread put our things. If you are going to be out touring or diving all day, this place is fine. If you you are looking for a luxury resort to hang out in, look elsewhere.

The hotel is away from town by the airport. They do offer a shuttle but it is on it's own schedule, not provided as needed, and cab fare will range from $10 to $40 depending on time of day. Wireless internet is available in the lobby only. The pools did not look very clean.

This is a a very good value. The rooms are in good shape and comfortable, although the beds are rather firm. The staff is very helpful. The restaurant has a good selection of food, and puts out a good free breakfast in the morning. This is the closest hotel to the airport.

Wonderful experience at Airai. The hotel is a little old, but the service was great from the friendly and helpful staff. The location was close to the airport and away from everything, but the hotel shuttle was willing to drive us everywhere and at anytime for little or no extra charge. The drivers picked us up and sent us to the airport at 3am and 4am. The hotel is 5 mins away from the airport so it was important for us to stay here for those flights. The breakfast buffet was not bad, free of charge when booking on expedia. The hotel doesn't have its own beach, but the swimming pool was wonderful. The gift shop had some nice things for lower prices than other places. Overall, i would stay here again.

Hotel is very close to the airport, staff is very friendly. The place is ideal if you are just transiting Palau or heading to an island. But definiltely not recommended for a longer stay as a holiday resort

Can't give enough compliments to the hotel's staff. They were AWESOME! Very helpful and accommodating. They even upgraded our room for free (without us even asking) to a corner beach front room. We emailed our flight times to them ahead of time and they had someone at the airport to pick us up and he helped us arrange our snorkeling tour as well as a rental car. One word of caution about this hotel -- it does not have an elevator. There were steps to the room (on the third floor) and also steps down to the pool/water park. Nice, basic hotel -- good breakfast buffet. Internet is available in the lobby, but is slow, Hotel is older and there are some areas that could be cleaned. Bottom line, we didn't spend much time at the hotel -- we were out seeing Palau and would stay here again.

Staffs are very helpful and friendly. Great breakfast !!!! The room is so so .

The Airai Water Paradise Hotel is a decent value option for one night in Koror but I wouldn't stay much longer. The hotel is 15 minutes from town and although they provide a free shuttle service it only leaves at certain times and you have to reserve it ahead of time. The hotel staff did not do much to accommodate early check in and late check out. If you don't go to town the hotel restaurant is the only option and the food there was not very good for the American palate. The standard room only received Japanese cable which had only two channels in English. They had basic cable in the lobby so perhaps upgraded rooms had better TV options. The water slides looked nice but they didn't run when it was raining which was most of our time there. There are better options for value closer to town.