Airai Water Paradise Hotel & Spa

The staff were amazing. They went out of their way to accommodate any of our needs. The breakfast buffet was nice. The hotel is a little way from town, but their shuttle service makes it ok. They picked us up from the airport (prearranged) and took us to the airport very late at night. The beds are firm, but comfy enough. Wi-Fi was only in the lounge and pretty slow, but we got the impression this is typical on the island.

Bed a bit hard, lots of bugs in room, but clean. Very large size of room, good for a family. Front desk was very friendly, free shuttles should be expanded to dive companies. Not much surrounding hotel. Wifi didn't work well at all.

The Airai Water Paradise was overall a strong "OK". The hotel is very close to the airport which can be a plus, but it is rather removed from the rest of the happenings around the islands. The hotel features a nice pool with some water slides, wait staff will bring you drinks, etc. If you like hanging out at the hotel and looking at the jungle around you, it is pretty good. The free breakfast is a nice thing too, always good to start the day with a decent breakfast. Chinese guests will make up the majority of the people you will encounter here. If, like me, you want to spend time diving and exploring, rent a car. The staff can assist you with that. The hotel is mostly wood flooring, it is loud and echos when other guest come and go around you. The staff was always great. There are NO elevators and the stairs are steep. If you have bad knees, beware. TV channels in room are very limited and do not match the channels showing in the lobby.

We thought it was much closer the the beach. You can see the water from the elevated rooms. Buffet breakfast was plentiful but definitely caters more for the Asian tourists. Staff are all so helpful and are idling to book day trips from reception. For a small fee the shuttle bus will pick up and drop off to any location at any time even though they have a free set schedule into town. Rooms are clean though sheets weren't changed everyday (though the bed was made every day). No elevated

The hotel has hints of what was probably a great resort, but is now dated and not well maintained. Room was clean. Staff was very friendly and helpful. The hotel is isolated and there is nothing to do there. A fine place for the money if you are touring all day while you are staying there. We stayed two nights while touring Peleliu, Rock Is., Jellyfish Lake, then transferred to the Palau Pacific Resort. If you desire a resort feel with resort amenities, Airai is NOT the place to stay.

The staff really tries hard to please. They are exceptionally nice. There were issues with the air con in the room, flying roaches and seemingly only korean, japanese and chinese channels on TV. Wifi only in the lobby was good and bad. Many of the features of the water park were not functional and the outdoor bar was permanently closed. The food was pretty good. The staff made up for alot of shortcomings as they were really sweet despite the language difference. They were very kind to our children.

Palau is for scuba & snorkeling only. If we went again, we would book a live aboard trip. There is not much to do otherwise.

I booked this hotel on line, it is an older hotel of 4 floors with no lift. The hotel is old dark wood and looks quite nice inside. There is not AC in the foyer area and limited AC in the dining room, these are the only places you can get wifi. The rooms are large and have good AC they were clean if not a bit dated. There are only two channels on the tv and no movies etc. The main problem with this hotel is that the rooms stink of sewerage and after a few hours make you feel sick. When I asked for another room I was told all the rooms are the same. If they fixed this problem the hotel would be an ok place to stay. Location wise it is out of town and limited options for getting into town. I would not stay here again, staff were nice.

I had a nice stay, the service was great!! The staff were super friendly and helpful. The beds were firm to the point of uncomfortable, which was the worst part of the stay. They really need to get the pool bar back in shape, would have made the pool a perfect 10. The food in the restaurant wasn't bad in the morning, but the quality of the food at dinner needs improvement. Everyone working there was great, shuttle service was great. The people really made this hotel.

I chose to stay at this hotel due to the pictures and favorable reviews on Trip Advisor, but was disappointed when I arrived. No elevators! On a scuba diving trip, I brought 50 pounds of gear in rolling bags, but was offered no assistance lugging them up and down 3 flights of uneven stairs. Food was so-so with no alternatives near by. Only redeeming factor of the place was wifi in the lobby.