Pan Pacific Xiamen

I’ve stayed here several times and this last visit was the best. All the staff are do friendly from the front desk to housekeeping. Great central location and the rooms are large, well appointed, and very comfortable. Hard to best for ghe price.

The location worked well for us although it is a little far from Zhongshan Road Pedestrian Street. Didi was convenient throughout our stay and the nearest metro station, Jianye Road, is only about 200 metres away. Being just one stop from the Cruise Centre Station for the ferry to Gulangyu Island was a bonus. Behind the hotel is Huwei Mountain Park, which is a lovely spot for a good hike with rewarding views. We also enjoyed walking around the residential estate opposite the hotel to get a feel of the local xiaoqu vibe. The hotel is rated five stars but the room design felt slightly dated. Our biggest disappointment was the small television. It is high time for the hotel to replace the televisions and refresh the overall look. The carpet also added to the dated feel. Personally, I prefer rooms without carpet for a cleaner and more modern touch. The beds and pillows were comfortable. This is not a hotel for anyone expecting high tech features such as robots, automated curtains or smart toilets. On the positive side, the human touch at Pan Pacific was excellent. The staff were warm, friendly and consistently attentive. Service was top notch and always delivered with genuine smiles from the moment we arrived. The breakfast buffet was superb in both variety and quality, although the Japanese items such as sushi and miso soup were not quite up to the same standard. We stayed in a Pacific Club room which came with access to the Club Lounge for drinks and light bites. The selection was modest, which is understandable given the smaller number of patrons. Overall, it was a pleasant and comfortable stay. We would return again and look forward to seeing whether the hotel makes improvements in the areas we highlighted.

Great spa and pool

Bed is very comfortable and the room is very spacious. Bathroom facilities and the bathtub are also a real highlight. The staff are all very hospitable and friendly to assist you with anything. The only slight thing to be desired was a bigger TV as the screen is a bit small if you watched it from the bed, but other than that there’s nothing really to nitpick.

I chose Xiamen Pan Pacific Hotel for my trip to Xiamen this time, and its location is really convenient—there's a subway station right at the entrance. The bedding in the hotel room is very comfortable, so I slept soundly. The breakfast has a wide variety, especially the local snack counter, where I can taste authentic Xiamen flavors. This hotel offers good value for money, and I'd like to stay here again on my next trip to Xiamen.

A great 3 nights stay. It is a convenient location with a train station nearby. The hotel staff is very helpful and generally the service was great. The breakfast spread was simple

It’s our first trip to Xiamen and we chose to stay at Pan Pacific on the Club Lounge package. We had a great experience, especially with the Club Lounge service by Ms.Haley and Housekeeping service by Ms.Ludy. Ms.Ludy from the Housekeeping service was very helpful and accommodated our requests for the various types of pillows and aromatherapy scents. She also helped to ensure our complimentary laundry service was taken care of with the clothing returned to us the next day. Ms. Doris Cai and Ms. Eve He from the guest relations team were most helpful to address our queries prior to our arrival. Their advice were important for our decision to stay at Pan Pacific. We will definitely choose to stay here again in the future.

We chose Pan Pacific because of its reputation in Singapore. And we were not disappointed. Our room was very clean with plenty of storage space. We could even ring house-keeping and asked for different pillows based on the pillow chart in the room. We especially liked the shower head in the bathroom which had a good water pressure; very important after being out all day tripsing in the warm Xiamen weather. The front desk and concierge were very helpful in suggesting places to eat and ringing and checking reservations for us. We had dinner one night at the Chinese restaurant in the hotel. The food and service was good; would recommend if like us, you are too comfortable in the hotel after a day out. I gave the hotel 4 /5 stars because of one drawback: that the curtains in the room were not totally blackout curtains. For a light sleeper like myself, the sunlight coming through in the morning did interrupt my sleep. Apart from this minor point, we had enjoyed our stay in the hotel and would certainly choose this hotel should we visit Xiamen again.

Good room, good location for me

Location: Good accessibility to the metro and a couple of nearby supermarkets, shops etc. Room: Enjoyed the amenities, shower pressure and fluffy towels. Service: Called down to replace the original pillows which were too flat and Ms 叶美兰 promptly swapped them out and also recommended a nearby walking trail and places to eat along Zhong Shan Pedestrian Street. The concierge helped to connect me to the tour operator when the tour counter at the lobby was unmanned. Overall I appreciated the warm and welcoming attitudes from the staff.