InTown Suites Extended Stay Newport News VA - I-64

Everyone at the front desk was absolutely amazing..wonderful staff..beautiful hotel..

First, the picture seen on this site is incorrect. So they are false advertising. This location is the Intown at 11715 Jefferson Ave in Newport News. We asked for and paid for a premium, fully renovated room. We were given an older premium room, even though I saw a more recently remodeled premium room. However, the business at Old Oyster Point is relatively clean in the common areas. There is a huge problem with fruit flies in the room itself. The television programming could be better. It's a 30-minute walk from Patrick Henry Mall, lots of restaurants, and about a 15-minute walk to the Tech Center Shopping Center. The guests are mostly quiet. The grounds are kept mostly clean as well. The main thing to be aware of is Sam, the maintenance person. I saw him on three occasions going into a guest's room when they were not there, and he performed no maintenance because he went in and out too quickly. I also observed him using the peephole to look into guests' rooms. It was quite ominous to observe this. I did not report it to the manager because I could not prove it.

Everything

I was close proximity to most of the places we needed to be in the town. The room was decent.

Staff kept trying to come into our room early in the morning when we were still in bed. Water leaking from ceiling above shower and signs of water damage.

It always smelled like marijuana inside and out. Even in the elevator. Rooms in kitchen didn’t have any pots/pans available for use.