The Windsor Hotel

I stayed here as there was meant to be a pool and jacuzzi and sauna but on my arrival I discovered both the sauna and jacuzzi were out of action. This was very disappointing. Reception said they might be ok tomorrow. They weren't and even worse the pool area was locked with a sign saying the pool was closed due to works. No works occurred all day so to lock us out of using the sunbeds was outrageous.

Disappointing yet you get used to it. 2 lifts are provided but 1 was out of order and the second is slow and stops at every floor or sometimes stopping at wrong floor. It is a 4 star hotel for the services yet you really cannot use the services such as bar, we'll I didn't bother trying to us. I really wanted to use the jacuzzi and swimming pool, but they were too dirty to use and Jacuzzi out of order. Room was tidy but the condition was not clean enough. Each floor had mould smell, they were trying to mask the smell and the mould with painting. The breakfast building had strong smell of mould that hurt my throat for 3 days. Half the time the provision was not provided by concierge because they didn't have what we needed. The noise was not good as the noise of the lift was constant, you can hear it operating. No sound proof as people in corridors talking, you can hear. Aside from the bad stuff, these are the good things: tv works, air con works, water and toilet works well. Room door key works well, I love it as it is easy to lock and unlock. They provided things we needed the next day. Breakfast food were right temperature and abundance supplied. A HD smart TV was added on my last day of the breakfast. Staff were nice, they did their job and cleaned well. This is clearly NOT a 4 star hotel, it is a 2 star hotel. Strange thing is I started growing custom to the hotel, or getting used to it.

Excellent location and nice pool on the roof!

We loved the location of the property, walking distance from the fond gadir and many restaurants which made it easy. The room was nice and bathroom also good. The only thing I would mention is that the balcony handrail was not secure.

Wi-Fi spotty. Down all night. Cable went out. Elevators (lifts) on their last legs. Rooftop pool was ok. Refreshing. Breakfast was sufficient.

Breakfast was great and very good staff.

The property is so so! Location is good, quiet and safe. Room is not good in terms of pricing, elevator works but makes sound, no internet in 4th floor, no intercom or telephone in the room. Room service nil. Breakfast has limited options and very same everyday!

Should be classified as a youth hostel. Towels were threadbare. Only given one bath towel for 2 of us; when I asked for 2, we were given 2 but then not given a hand towel. The toilet seat was literally stuck to the bowl and came away on day 2. Sink plug didn’t work. Pillows - lumpy. Beds wouldn’t have looked or felt out of place in an army barracks. No outlets near bed to charge phones, had to move desk and mini fridge to get to them. Balcony door left wide open by the cleaners and with safe being too small to fit a laptop that could have been stolen. There was no phone, no amenities. The hairdryer had some sort of gunge over it, potentially a fire hazard. TV only showed you tube. It was extremely noisy. We checked out 6 days before we were due to do so and stayed at a fabulous hotel.

Simple hotel at a reasonable price. What could be improved: * pillows (lumpy) and sheets (too small, so two separate sheets needed to fully cover the bed) * communication with the clients (I wasn't briefed on the time and the location of the breakfast room, which needed to be accessed from a separate entrance) Good points: * Friendly and helpful reception (albeit a bit slow, but we are in Malta, aren't we? :-) ) * Daily service and general cleanliness (although the service could be a bit more consistent: I was getting a different number of towels every time :-) ) * Not too noisy (I may have been more lucky than some other guests who left negative comments. There were some parties happening in the vicinity, but they were clearly people enjoying life rather than trying to be mean to the neighbours) * Pleasant area, less touristy than some other spots, still with wide variety of food places.

The Windsor Hotel getting better and better It is my favorite hotel. The service is excellent. The manager, Mr. Trevor, is very professional, kind, and friendly. He always welcomes me. Also, the receptionist day time top man Ganti, is very polite and provides high-quality service and night time Vikhan professional work and kind too. I always feel comfortable and safe during my stay I can't wait to go back again and again.👍