City River Hotel

My flight was delayed, so I didn’t get there till almost 10pm. No one was at the front desk. I waited for almost 20 minutes. No one showed up. Then I walked around to see if anyone was around. I found 2 guys from Thailand, and they went to look for an employee. And he was sleep in some room, came out to check me in, then he got me on the phone with the boss. He apologized, and all was well. The next couple of days were okay, just that they didn’t clean my room after the first night. And when I checked out, the other employees saw me, but basically ignored me, and I was alerting them that I was checking out. They paid me no mind, so I dropped the key on the desk, and I bounced. The boss was the only person that could speak English. The other employees didn’t know a lick of English.

I love this hotel. My husband and I always stay at City River when we come to Siem Reap. The staff are lovely and the location is great.

Good location. Friendly helpful staff. Right next to the rivee

The friendliest staff at any hotel I have stayed out. Everyone from the lowest grade to the highest spoke to us in English. Tbe price of this hotel is excellent value. Breakfast plenty of choice also the evening menu had something for everyone . The pool atea lovely with a variety of seating. The depth is good not too deep. Everywhere was spotless. Towels provided fresh

Super friendly helpful staff. Spacious and clean rooms. Very pleased with our stay.

The staff never kept the customers up to date with what was happening. There was no air conditioning for the night I was there and we were advised there would be a pool to use. There wasn’t , we had to use the neighbours pool. DO NOT STAY THERE

I booked for the pool but it was unusable unfortunately. Overall the property offers very good value for money. The breakfast was standard fare and had a few changes every day. We ate evening meal a couple of times and it was good and fairly priced too. Location is quiet enough yet convenient to everything. We used grasshopper bicycle tours a couple of times and they are only 3 minutes walk from hotel.

Property not managed well. Pool was very dirty. Hotel was dirty. No air-conditioning except in the rooms. Dining room disorganized and very hot This is a grand Hotel in decline. Great location nice furnishings nice layout but missed managed The staff is very nice and tries hard but no one speaks English much. And they’re totally disorganized I travel extensively and always stay in three star or boutique hotels this one was very disappointing Bad choice

Convenient location, good value for money

Staff was awesome. I loved having cocktails at night, up on the roof deck above the pool.