Tótem Madrid Hotel

Muy bueno y acogedor

Lovely hotel in an excellent location

Amazing

Good

Very comfortable room, excellent service and very friendly.

This was recommended by friends and they were right. A beautiful hotel, in Salamanca. Great neighborhood for shopping, dining and easy walk to many of Madrid's sights. We had a drink every night in the cool lounge/bar, breakfast in their charming dining room. Room was very nice, comfortable beds. Upon arrival we were greeted with a lovely bottle of wine and pastries. The front desk staff was professional and well informed. Special shout out to Javier, the concierge, for his dining recommendations. I would definitely stay here again.

The hotel is very well located in a nice street and neighborhood. The hotel is modern and classy and staff were very helpful and very attentive. one elevator was not functioning but besides that, we had a great stay.

Other hotels in Madrid offer better stay for the same money.

I have visited Madrid several times and usually stay at The Principal. I decided on Hotel Totem for this trip based on its reviews and new-to-me Salamanca location. The location is indeed great, just around the corner from Mercado de la Paz, in the middle of endless high-end shopping and restaurants, close to the Museo Arqueológico Nacional and an easy 15-minute walk from the Prado. On check-in, I was offered a “better room” for “just 30 Euro more per night”. I was sold that this was a much more sizable and pleasant room with more outside light coming in from the street-front location. I unfortunately elected the upgrade. I was kept awake through each night due to the loud street noises late into the night and street lighting that I could not get the blackout curtains to close out. When I complained to the front desk, I was told they would “make a note of it”. The room itself was clean, but small and spare. I was traveling solo and cannot imagine how cramped this would feel for a couple. Room noises from adjacent rooms were apparent. The bathroom had a slow-draining shower that caused water to spill under the glass doors and cover half the bathroom floor by the end of my short showers necessitating me to cover the floor in towels so I would not slip on the wet tile. I elected daily breakfast. I do not drink coffee. Tea was a huge disappointment. Despite my asking each day for “very, very hot water” I was brought a pot of lukewarm water which would not steep. The tea itself is of inferior quality, dismaying for a high-end hotel. You would think the hotel gets lots of British travelers so this would not be an issue. Food was equally disappointing. I ordered an omelet with cheese and onions two days in a row. The first day I received an omelet with tomatoes. The second day I got an omelet with chunks of uncooked cheese and onions inside a runny, uncooked center. Turndown is exactly as others have described. Upon opening the door, I was not asked if I wanted turndown service or whether I needed fresh towels or to have my trash emptied. Rather, I was just abruptly handed a bottle of water and told to have a good night. I was overall disappointed and will not stay here again. I expect my overall negative review will receive a defensive response from management as others who have complained have received. I urge readers to consider what this says about where the guest falls in the hotel's hierarchy of whom to please.

Beautiful hotel boutique