Comfort Suites Grand Rapids North

The hotel was 10 minutes from DeVos convention center- so location was decent to the event.

We were VERY disappointed in our stay. We had to wait until 9pm for a clean room to check in. This is 5 hours after check-in. The manager informed me that the cleaning staff called off, but this was hours and hours after check-in time and we were 1 of 6 families waiting. The hotel was dirty (see pictures below). The phone in our room did not work, the plugs didn’t work, the front desk had no clean towels or blankets (we were told “sorry, none clean”.) The floors were sticky, the rooms had stains everywhere, the pool had no pool towels, the hot tub was broken, the juice machine was broken. For breakfast, we had frozen bagels and cold eggs with sausage. The window and drawers in our room were also broken. The cart that you use to bring in your luggage- broken too. I am being told I will get a credit for one of the nights, but was still charged. I do have corporates phone number and email if I do not receive that credit.

Breakfast options

Room was dirty, sheets were dirty and had crumbs. Bathroom only has 2 towels and 2 face towels no shower rug/mator towel. Sink was scalding hot or freezing no happy medium no matter how much adjusting. Pool was dirty and feeezing there was visible mildew/mold and dust on the pool deck and in the water super murky too. not worth 245 for one night at ALL!

The location is nice. Lobby looks up to date.

I did not like how they did not mention a broken hot tub, the pool was freezing and the water was murky. Surrounding the pool is very dirty. Pool bathrooms were not stocked with paper towel or toilet paper. Staff will not bring anything up to your room. Room had multiple broken lights, missing curtains, bed was broken, pull out mattress was covered in stains. I got a room for 6 people and was only provided two towels. Breakfast was okay. eggs are very watery, juice machines did not work, no one came by to clean trash, so it was overflowing.

Location pool breakfast

Nothing

They let the boys do there thing without punishing them

The hot tub wasn’t working

Everything except the manager

The manager was very rude … called my belongings trash made me feel bad about myself zero starts to Him but the rest of the team was amazing !

Breakfast was not good.

The location was close to the whitecaps ball diamond so it was walkable to the stadium.

There were many things I didn’t like about the property, the staff was no help when I asked two simple questions about check in when I got there. She simply said I don’t know and never even tried to ask for help to get the answer. There were bins of towels left in the hallway the whole time I was there of my visit. There was someone else’s leftover food left in my fridge when I got there. I’m very certain there was BLACK MOLD on the walls and ceiling in my bathroom of my room- the walls finish was coming off and would fall into the tub if you touched it. They may even have tried to paint over the mold to cover it up, so it looked like. A poor quality paint job too. The bathroom door wouldn’t even open all the way, it would hit the tile floor and stop from opening. And last but not least, the water pressure was awful. I’ve seen better in frat house. Took forever to take a shower, let alone wash your hands in the sink. For $160+ US I paid for the room a night, I want my money back. You’d think for that kind of money, it would have been better.