Homewood Suites by Hilton Ontario Rancho Cucamonga

Excellent they got me a upgrade to a bigger room for my family they had one available want to thank you for that. The night shift gal Help out

Location

No water supply for a full day so couldnt use restroom or basin/sink had to go nearby restaurant. Were told in 30 minutes everytime we rang. No access to swimming pool due to closure for maintenance. Sat/Sun breakfast till 10 am, we came at 9 am most of the items finished including toasts and we were told we are "late" We were told about items missing in breakfast that they are finished. Wifi in room require lot of details including a local number which we did not have as we just landed in the US. Receptionist gave the helpline and asked us to sort it out by ourselves. No basin or trash in restroom, its outside with the vanity unit. No smart tv only local channels. When sofa bed opens, its hard to walk around with the dining table and chairs. Spring worn mattress in sofa bed Drawers in chest get stuck and do not move freely. Room service every third day, we came on Sunday eve and the next room service was done on Thursday. We got only 2 toilet rolls for 4 guests for 3 days and we have to request more. No blankets for the sofa bed, we had to request. Loud vaccum clean noises in the corridor. Saucepan deshaped, lid does not fit

We have stayed here before and the place and staff never disappoints us! Check-in was easy and fast and our suite was as always perfect! Breakfast was good too. Too chilly to try the pool this time. We enjoyed our 4 night stay and will be back some day soon!

There was no hot water for our showers, only warm water. In the room nothing is updated, beds you could feel the springs of the mattress, the fold away bed was so old and squeaked every time we turned at night. The bathroom vanity was deteriorating. The towels were rough. During breakfast nothing was replenished. The juice and coffee were empty. The hallways smelled like smoke, the entire property needs an upgrade, only thing upgraded was the lobby. A lot of things that are fixed are just a bandaid fix.

Nice

Friendly staff.

The room smelled like smoke. The smell was coming from out of the ceiling vents and moreso inside of the bathroom area. Mentioned this to the receptionist when leaving.

This hotel has great optons for larger families!

I could not give a perfect “ Excellent” this visit. Probably a little rough because of the holidays & area… I had to drive 6 miles to a CVS… the only one not closed out of 10 PERMANENTLY… so that tells you about the area😢😢. I have stayed @ this location for years. Let me tell you what’s right. The sweet kind efficient breakfast lady. She does a fantastic job..SOLO!!😍. The beds are comfortable🙏🏻🙏🏻. The rooms are pretty weathered now… but I think the poor room service can’t keep up with this CRUDY client mob coming thru.😢😢😢. I didn’t feel valued as a Diamond on check-in like in the past….. BUT the Front Desk made up for this with the extra hour checkout for Diamond members.

Roll out sofa sucks