Sapa Mountain Resort, Affiliated by Meliá

This is not a good place to stay right now. Construction everywhere. No spa or services available. The room was nice. The minimal staff that were available were very nice but there were hardly any guests (and for good reason) free breakfast was good. Just kind of a strange place.

Amazing hotel, friendly staff, thanks u so much for helping us during stay. Special thanks for Ms. Hang, Ms.Bich who really really kind-hearted. We will comeback soon

I am tour leader from Israel.I know this hotel long ago.The stuff is very friendly and cooperative.I woud like to mention, especially, miss Na who has been working in dining room for many years. She is professional, very kind , always trying to help and satisfy guests. Thank u so much,dear Na , for your kind and loyal service ,for so many years. Lina

The room itself was spacious and clean, and the staff were friendly and helpful throughout our stay. However, we rated our experience a 3 out of 5 due to several notable drawbacks: - Misleading Amenities: The Gym, Pool, and Spa were all under renovation and completely unavailable. Unfortunately, these amenities were still listed as active on Expedia, which felt misleading. When we brought this up with the front desk, they apologized but didn’t seem interested in updating the listing to reflect the current situation. - Noise Issues: The walls—both between rooms and facing outside—were extremely thin. We could hear everything. Interestingly, the room came with earplugs, suggesting this is a known issue. - Temperature Control Limitations: The air conditioning system is apparently controlled by wing. Guests had limited control, can only adjust the fan speed. We had to push a bit to get control over our room’s temperature, which felt unnecessarily complicated.

Stayed for two nights as part of a tour. Lovely old hotel within walking distance town ( it is up a hill). Prices are reasonable. Buffet breakfast has a great selection. Clean , tidy however their best asset was their staff. Can’t speak highly enough . Highly recommend. The only thing I can say is that there are no lifts so if mobility is an issue ask about a ground floor suite.

What a fantastic hotel. The staff were amazing, so helpful. Our room was upgraded and had a beautiful view of the surrounding mountains. Our breakfast was tasty. Would highly recommend this hotel for your stay in wonderful Sapa.

First time here and have been very impressed with the central location, the staff are very professional and very respectful. The rooms are well appointed, clean . The breakfast buffet was exceptional and would certainly recommend this hotel

One of the best resorts in Sapa. The location and the hike that entails may be challenging at first, but if you have fansipan on your itinerary, it's just a piece of cake. I stayed there with my family and it was a pleasurable stay accompanied by a breathtaking view, similar to Baguio City in the Philippines. The breakfast is nice and the staff are five out of five. It has a pool table and a children's play area. Room amenities are also nice but it could use more electric sockets for charging. Wished we had time to try the pool but maybe next time.

Mr Nam is an excellent customer service staff. The laundry services is quick and well priced. All the staff, housekeeping and dining were all respectful and courteous! We will definitely come back! Thank ypu:)

An absolutely hidden gem hotel under the local native deco. No fancy environment which makes you feels where you belong to. Great GM introduction & Mr Duo outstanding customer service makes us feels warm welcoming. Hope we come back soon & see you guys again! Bravo to Melia Sapa team!!!