DoubleTree by Hilton St. Anne's Manor

Exceptional location. Staff were very friendly and approachable. My children absolutely loved the warmed cookies they were given on check in. Breakfast offered a large range of food and drink options to choose from, and the table service cooked breakfast on the Saturday was mostly acceptable. I personally enjoyed the scrambled eggs and bacon both days. The room we had was more than what we had hoped for. Spacious, inviting and comfortable. Ground floor with the table and chairs on the balcony in a beautiful location. We thoroughly enjoyed our stay and intend to return.

If I was to nitpick, there were a few hairs in the bathroom, one stuck on the toilet bowl and two in the bath tub and a few (of what I assume) were dried toothpaste marks on the side of the sink.

The bedroom and the grounds.

Bathroom no air con .too hot in the hotel and room .

I like the friendly check in and check out staffs. Nice foyer and sitting area. We also enjoyed the spar area.

Repetition of limited menu. The small fridge in the room didn’t work. There was a dried drip from something that had been spilt on the bedside table.

Location is nice

My family recently stayed at your DoubleTree hotel and I have to say it was an awful experience, particularly disappointing as it was meant to be a birthday treat for my husband. The cleanliness standard throughout our stay was shocking. We changed rooms three times and each room was worse than the last. The floors were so dirty I requested slippers, which were never provided. Even the glasses in the room were dirty, leaving me with no choice but to take my drink vouchers and collect drinks in the bottle instead. Because of the state of the restaurant, we did not feel comfortable dining there either and ended up ordering food through Uber — not what you expect when paying for a DoubleTree stay. The entrance gave a good first impression, but that was unfortunately where it ended. The rooms, the restaurant, the balcony and courtyard areas all appeared neglected and well overdue for attention. I have stayed at many DoubleTree properties and this experience was completely out of character for the brand. The location of this hotel is truly wonderful, which makes it even harder to understand how the property has been allowed to deteriorate to this standard. One night here is not inexpensive, and I expected DoubleTree’s usual standards. Sadly, this stay fell far short of that, and what should have been a special occasion became a real disappointment. I would appreciate a formal response and to understand what steps you intend to take.​​​​​​​​​​​​​​​​

Large clean and comfortable room, friendly and helpful staff, great breakfast, nice public areas and setting in gardens.

Nothing

Staff and Breakfast

Hotel looked tired and needs urgent work

Great spot