Arabella Hotel Golf & Spa

I stayed here back in December and loved the hotel grounds and our room, very spacious with a huge balcony. the soaker tub was also nice and we enjoyed using the spa and indoor pool. the food was okay, nothing to write home about but in terms of being in a beautiful setting with good service, there wasnt much to complain about. it was also a scenic drive from cape town airport to the hotel, a bit far but a great way to see more of south africa..kleindmond is amazing btw!

Overall pretty good. Food in snack bar fair Trouble with electronic entrance keys not working We feel if you are staying st the hotel they should reserve some tee times for residents

Always loving the scenery and friendliness of the staff! Great golf course!

Overall happy with stay being going for the last 4 years, however was disappointed in following, no towels at the pool, supper service very slow, golf cart given full of empty bottles.

Staff were poorly trained - I understand there was a strike at the time and students were covering for the normal staff. However, these students were in no way prepared for their tasks. Room service was non-existent and waiter/serving staff had no idea of how to take care of guests, let along get the orders at the restaurant correct.

The Hotel has always had a very good infrastructure & facilities (spa, golf course, tennis court, swimming pools, lounges) for rest & relaxation. In addition, its location & serene environment makes for an ideal holiday/break. However, all these great attributes are negatively impacted with the poor level of service, the lack of proper staff training, the availability of staff in various areas of the hotel, the quality of the restaurant & food. The sun loungers available in the swimming pool area only accommodate about 40 guests - this is a problem when the hotel is at full occupancy at 153 rooms - not to mention the added frustration in the summer period where most guests want to spend time by the pool. The hotel also needs a rejuvenation in terms of its rooms, showers, general interior design. All this left a very bad taste when being charged R5000/night.

The food was not up to the standard we expected from a 5 star hotel. The chef couldn't even fry an egg. 5 days since we left and nobody has contacted us to tell us we left cell and ipad charges in the room

Beautiful location you will have to drive to get anywhere else as such dining out is restricted to the hotel.

Disapppinting. Room turn down was only for one not two guest, then when we had breakfast the next morning housekeeping came and stripped the bed and left it unmade so we couldn't go back to bed as I had planned before my long haul flight. Price of granger into hermanus was 800rand per person which is extortionate and over four times the price of a local taxi company. Hotel was generally soulless. Over priced for what it is and generally disappointing

Bathroom smelled and was due for a refresh