Mercure Bradford, Bankfield Hotel

Stayed here for one night for a business trip - the location is stunning however the rest of the experience was incredibly poor. Wait to check in at Reception was 15 minutes and then the Receptionist dealt with the queue in the wrong order - incredibly rude and frustrating! We arrived at 20:30hrs and due to de looks we then went to the Restaurant to order food only to be told the stop serving at 21:00hrs (it was 20:45hrs) - the website actually states 22:00hrs. The Hotel is generally in a very poor condition and needs a full refurbishment - the room was not clean and all shampoo and shower gel bottles were empty. The staff were literally running around covering multiple roles across the Bar, Reception etc and it appeared quite stressful for them. Breakfast Buffet was incredibly basic and not worth the money…. Not somewhere I will be opting to stay at again….!

Easy check in, nice breakfast

Boa localização, com muito estacionamento disponível e está numa zona calma. O colchão era confortável. Serviu perfeitamente o propósito: estadia barata nos arredores do aeroporto de Leeds.

O hotel precisa de carinho e remodelação. O edifício principal é muito bonito, mas precisa de mais cuidados. A receção é no mesmo espaço do bar e parece não ter um funcionário sempre afeto a essa função. Tivemos que esperar que ele chegasse e estava demasiado barulho no espaço. O hotel merecia um espaço de receção.

The staff were very helpful and always available but not in your way. The grounds were excellent. I saw grey squirrels, rabbits and on my final morning I saw a deer (red with white spots). I will be coming back and recommending you.

I did not see a dining room menu on display.

I would rate as excellent as the staff couldn't have been more helpful and the room was great. Please see below as to why i only gave good instead of excellent. Breakfast was very good as well with a wide range to choose from. Good value as well.

Probably on your 'to do' list but I thought the carpets needed replacing as some were worn and stained. My friend needed a gluten free meal and there was very little choice. The VERY helpful chef made her a special chicken and rice dish in the end. Most places have gluten free options nowadays. These 2 minor things took excellent down to good.

Lovely hotel but the signs for the rooms can be a little misleading but a gorgeous building!

Finding the room was a challenge but worth the wait