Shumba Valley Lodge Lanseria Airport

Good service

it was terrible, took almost 2 hours for a toasted sandwhich, the pipes in the bathroom made a noise the whole night. waitress was rude and there was almost no staff anywhere. werent directed to our room had to ask and did not get told we could drive there and not walk i had to ask that as well

Rooms don't have privacy, noisy, old bathrooms, TV no remote control. Towels are due for replacements.

When I arrived at reception the lady was very friendly and welcoming☺️

Room was very clean and neat

The place is not well maintained

The stay was good. The room not excellent but clean. The bed comfortable. Hence the has very limited channel. As least have some couple of music channel. Anathi should not wait to be told to serve a paying customer.

Starting from my meal, Waiter failed to give us what we asked for. I forgot my charger and now it's a struggle to get it. Lady who was working day shift on 29 May at the reception is rude and incompetent. She cldnt follow up on getting my charger. I was in room 102 on Friday 27 May.

Not so good,

The staff at this lodge are terrible. I called them to change the date due to my partner being sick and they agreed without a problem. Two days before new date I called to double check if all I’m order and they said I cannot check in as my date has passed and refused to return my refund and they were very rude on the phone!