Hampton Inn & Suites Gallup

They were under major renovations, they need to get the elevator serviced, had to get your breakfast & take it back to your room, had some homeless people try to bother the guests, but the staff was great & got them to leave

unaware the facility was under construction and we didn’t stay!!

Super friendly and professional staff. However, I was NOT informed of the renovation going on when I made my reservation via booking.com.

Pool, fitness center, breakfast room, lobby, bathrooms all under construction. Renovated rooms have cheap furnishings and poor workmanship. Access to local tv networks denied with claim front desk working on it, not. Garbage strewn in hallways. TV blacked out every few minutes. Desk clerk did not show up for work and fill in had no access to computer so no receipt on checkout. Manager avoids customers by working M-Th, 11-4.

We were not told the hotel was under renovations. There were no amenities. Not at all what we expected. Very disappointed.

Although the room was comfortable and hotel was quiet, extremely disappointed in service. Deadbolt wouldn’t latch, asked to have it fixed all week. They did nothing. Even with hotel being renovated And tons of workers here. Bad customer service

Property was under construction, no rooms available

The worst run hotel in this chain. I usually stay in Hampton Inn for business because they are clean and well taken care of. This location was under renovation. The renovations were dirty and inconvenient, but the biggest issue is the staff or lack there of. Came downstairs in the morning the elevator floor covered in vomit told the girl Sabrina at the front desk. She acknowledged it, but did nothing about it as two hours later before was still covered in vomit. I would avoid this location at all cost.

It was just a one night stay while travelling through and we didn't need anything fancy (and we didn't get it either). We'd stayed here before and it was fine, but this visit didn't live up to usual Hampton Inn standards. Several floors were being renovated while we were there. The parking lot was crowded with construction supplies, equipment, and contractor vehicles. At first we thought that the place was closed. The elevator wasn't working properly, so we carried our bags up the stairs. Someone had left the heat wide open in our room and it was really hot when we arrived. The heater/cooling unit was very noisy. Hopefully, they'll get the renovations done soon and get this place up to standard. The location is very convenient for travelers, so it would be great to get it back to normal.

The people were nice and the room was clean. When we arrived we were told they could not contact us and stated they are renovating so there was no amenities. Breakfast would have to be taken to our room to eat. Then we couldn’t event relax and watch what we wanted to on TV because parental controls were on and they have to wait for a manager to call on Monday. I’m sure it’s fine under normal circumstances but our experience this trip was not good for the amount you pay to stay here. You expect the amenities and such. We were not even offered a discount.