Newport News Marriott at City Center

Terrible night shift staff

I love the location it was kinda busy that weekend and my room was freezing but other than that everything else was pretty good I will be returning.

It was OK for a Marriott. I thought it would’ve been a little better.

We picked this hotel because of the convenience to what were doing. It was only my husband and I, we booked a King bed, however, we were given a double, the hotel said that ALL of the King beds were under maintenance. I was annoyed however, we were given complimentary breakfast Moving on, A special shoutout to Taylor G. who was there to park and retrieve our car, he returned my cell phone to my room, after I thought I had misplaced it. That was very kind of him to do so.

Location could not meet booking requirements. Compensation was not applied

Whole experience

First off, I paid about $150 more per night because this hotel advertised free EV charging. The only EVs accommodated were Teslas. No other charger type was installed. They sent me to the free garage near the theaters. It, also, only accommodated Teslas. Next, the handicapped parking is nicely close, but it is re-labeled as Marriott premium customer parking. While we’re discussing accessibility, the outer doors are manual, and the room doors block chair and walker use. I don’t need too much accommodation, but I asked for a shower with a seat. The disability chair they put in the shower almost completely blocked my entry. It was way too big. And, for some reason, both sink taps delivered hot water. When I ran it a bit that got better, so maybe it’s an overly long supply pipe. Staff was polite, but I can’t get past paying way too much for a hotel with chargers that are misrepresented.

The room was gorgeous. The lobby was pretty and the restaurant food, specifically the crab cakes, were delicious!

N/A

Everything, great staff, clean and beautiful, great location

I booked through booking.com and paid in full. They noticed this at front desk but I was still charged an additional 253.00 on my card and I shouldn’t have been!