Comfort Inn Downtown - University Area

Hotel was grossly overstaffed with only one person trying to handle everything from breakfast, to front desk and cleaning… obviously she wasn’t a robot so things were lacking. She did the best she could.

Staff

Room smelled Door broke can’t get in closet Poor quality

The breakfast was terrible. The location was terrible. The hotel was dirty. Extremely dirty.The outside of the hotel was terrible. Weeds, dirt, etc. Unkept parking lot.

Hotel was not clean. Bedding was unsatisfactory - most likely, reused bedding.The outside landscape could’ve been better and was totally neglected. Doors were missing in the hotel room. Television did not work. Ironing board was filthy. Tub was filthy. The lobby was unsatisfactory. Very dirty. Rear door of the lobby was being propped open by a rock-unsafe. Men were congregating outside of the rear lobby door. Just a terrible , unsafe environment. The hotel needs to be torn down and relocated to a safer, more secure location.

My service dog Brady and I had a wonderful stay at this hotel. We were warmly greeted and our check-in was as seamless as could be. Everyone we interacted with at the hotel from that point forward was terrific Our room was exactly as it appeared on Booking.com. We visited during a heat wave so AC was super important - and ours worked flawlessly! Our room was clean, had lots of drawer space and the fridge and microwave worked like a charm. Both the hot water in the shower and water pressure were abundant. Our other absolute must-have is a working ice machine - and this hotel delivered! We also found the grounds safe at night for walking - which is important when you have a 100+ lb dog! We will definitely stay here again - Until next time! Thanks again!

N/A

We liked the hotel itself and the staff was friendly.

Our TV remote didn't work. The desk clerk said to stand right in front of the TV to turn it on, which worked but I couldn't change the channel or turn up the volume. Then when I wanted to turn it off again I had to stand right in front of the TV and turn it off. Crappy TV and remote.

Friendly staff

Location

Good

The parking lot is extremely small, other than that I'd give an excellent rating.

The room served its purpose as a place to sleep for a 1-day trip but I would not stay there for an extended period of time.