Bluegreen Vacations Christmas Mountain Village, an Ascend Collection Resort

Outside hot tub

Cute little village

Property was clean and well maintained. Staff was friendly and helpful.

Wanted to reserve snow tubing in advance, but had to wait one hour before.

It was very clean and nicely equipped. The outdoor hot tub was very nice.

The cottage was a little snug for 5 people. We would go for a bigger place next time. They needed more salt on the roads within the property.

Everything was pretty decent. I liked the location, and the room was ok!

Very close to all things we wanted to do. Only thing strange (i thought) we are on vacation and we are expected to take our trash to a dumpster on property? We seen others putting at curb of driveway to cabin but at check out I was instructed to put in dumpster on property? Guess we should have left in cabin

Been going to Christmas Mountain for a good 20 years. I was extremely happy they resurfaced the pool and hot tub. A lot of time, places let things go. So, great job on maintenance, for an amenity that most people use when they visit. Bryan Larson Wild Pines Coffee, Redgranite

I had a very frustrating experience during my recent stay. Security came by at 9 PM and woke up my entire family, which was incredibly disruptive. To make matters worse, they insisted that my parents move our vehicle across the facility, adding unnecessary stress to our evening. We were told by security that we should have been informed at check-in that we could only have one vehicle, which was very inconvenient since we had travelled from out of state, were issued two parking passes, and were not told this up front. What made this situation even more concerning was that my mother, who walks with a walker, had to navigate her way back to our cabin in the dark. This lack of consideration for guests' comfort and safety is unacceptable. It’s disappointing to see such poor management of security protocols and check-in policies. I hope they can improve their approach in the future to ensure that guests can enjoy their stay without being disturbed or put in dangerous or uncomfortable situations.