Prima Royale

Quite a dated property, the photos on Expedia are certainly very polished. I had ants in my room and discovered the Mezezuah was missing from my door. It took the staff a couple of days to move me to a better room. Otherwise, the property had all the amenities I was seeking, albeit at an entry level standard.

Hotel has incredibly friendly and helpful staff the lobby area is well kept. Once in the room, you will notice poor housekeeping. I was left with dirty towels and linens from my first day and continued to receive dirty linens each day after. The hotel is in a nice location with friendly staff but it needs to be cleaned up.

The place was underwhelming. Felt old, dingy, and not kept up. The room itself was small, and did not feel fresh adn clean.

Nice place mostly locals where at the hotel.

Ut was short and fair but the food for breakfast was terrible: dry bread, the salads weren’t fresh, no assortment.

Good location. Bad service. Bad breakfast.

Overall, It's a nice hotel, a little old, but nice due, and close to the cinematheque (We Were there a lot cause of the film festival). The main problem we had is that we orded a room with double bed and we got two single beds that was held together in a sheet that was supposed to unite them, but we still felt the line that separates the beds we suffer from back problems so it wasn't good for our health... They tried to help us, and to give us a diffrent room but the other rooms had the same problems: all of them had only two single beds.

Having stayed here before we were sure we knew what to expect. Check in was prompt and okay -- we have Gold level at Hotels.com and the hotel had already upgraded our room. Cleanliness was okay, but nothing special. Current regulations require the hotel to insure that all guests have a "green" passport for Covid - either vaccinated, recovered or recently tested negative. We were never asked to show this documentation. There was no visible attempt to make sure that everyone in public spaces was masked. We were supposed to receive a complimentary bottle of wine -- it took two trips to the reception desk to get that to happen. Sadly, the two biggest problems were the bed which was so uncomfortable as to seriously affect our sleep -- I felt like I was sleeping on a sheet of plywood. And the AC could not be controlled. There is a thermostat in the room but I am convinced that it is there only for show. No matter what temp we set it for - it blew at a frigid level. So that we either had an arctic blast or no AC at all. These two issues will force us to consider future plans and look for someplace else in Jerusalem for the next time. Additionally as a tourism professional, I will have to reconsider future recommendations.

Enjoyed very much!. Would have liked to receive every night the chocolates that were there upon arrival.:-) When arriving really late there was no more parking so we had to hunt for parking outside, Food was very good and had a wide variety

The location of the hotel is excellent. We liked our breakfasts. The hotel was clean and nice.