DoubleTree by Hilton Atlanta Airport

Nic - najgorszy Double Tree w jakim mieszkałem

Niemiły personel (recepcjonistka przyjmowała moją grupę zajadając jakiegoś kebaba). W windzie i na moim piętrze było wyraźnie czuć marihuanę… Mój pokój miał nieposprzątaną łazienkę - w tym zabrudzoną ubikację.

Comfy

The elevators were a little scary

Marijuana smell filled the hotel! The front desk replied to me Lady I ain’t the Cops!

As a Lifetime Hilton Diamond member, I’ve stayed at many Hilton properties over the years, but this DoubleTree near ATL was a significant disappointment. Several things promised at check-in were not delivered. I confirmed my room selection in advance and was told bottled water would be waiting in the room, but neither happened. The hotel itself appears quite worn and in need of renovation. Torn carpeting in hallways, stained and scratched walls and ceilings, and tired furniture made the property feel neglected. Cleanliness was also an issue — there was hair in the shower and I even discovered a piece of jewelry on the bathroom floor while walking barefoot. There were also basic details that seemed overlooked. The clock in the room was set an hour and a half wrong, and the trash cans in the lobby near the coffee station were overflowing, which did not create a welcoming environment. Service unfortunately matched the condition of the property. Staff seemed overwhelmed, dismissive, and at times rude. Phone calls to the front desk resulted in multiple holds of more than 10 minutes, which was frustrating when assistance was needed. The one bright spot: the pillows were excellent — genuinely some of the most comfortable hotel pillows I’ve experienced. Sadly, the night ended with a 6 AM wake-up courtesy of a neighboring guest yelling on the phone, so restful sleep didn’t last long. Given the condition of the facility and the lack of attentive service, I cannot recommend this property in its current state.

Very clean and comfortable location.

N/A

Clean and spacious