Graduate by Hilton Chapel Hill

Great theme to the hotel. Near all of the restaurants and to UNC

The location to Franklin Street and the University was awesome. The rooms were just OK as they seemed a little dated, and I know to some extent they are meant to be that way. For the price that was charged I was expecting more. You are primarily paying for the location.

Room not ready, barely any breakfast

Great location

Really liked this hotel overall - and the staff in particular was excellent. The rooms are comfortable; the beverage/snack selection was good; the restaurant offered good breakfast options. Like other Graduate hotels, the decor was charming (very sports-focused at this one for obvious reasons) and the location near the campus was excellent. My only complaint was that our room was right off the indoor basketball court (it's carpeted, and the balls are soft), which people were using while we were trying to sleep. It was very loud. If you stay here, I would ask for a room that is NOT right off of the indoor court on the 3rd floor.

The place is fine. We needed the pull out sofa bed and it was horribly uncomfortable. Restaurant on site is average at best. Rooms are nice but our shower head was falling out of the wall, door to enter hotel from garage was broken...it just needs a little TLC.

My sister and I shared Room 311, a double Queen with a balcony (not a great view) on the third floor for three nights (FriSatSun). The room was quiet and comfortable and decorated with lots of fun fabrics, lamps, and Carolina basketball touches. The bathroom has a large shower, very fluffy towels and nice amenities. The room was serviced every day which we really appreciated. The hot water kettle worked well and was great for tea (which I brought with me) but the instant coffee packets provided by the hotel was not very good. There are no ice machines for guests but the front desk staff provided a bucket with ice upon request. Best pro: the location! An easy walk to the main section of Franklin Street and campus. Also bought coffee and drinks in the on-site "Tavern" during our stay. Helpful, friendly staff all around.

Pot smell horrible outside, disgusting from outside the room through the window. We paid extra for a balcony and we could not use it because of the pot smell below. When they called from the front desk they would not change us to a similar room. Only a smaller one with no refund. No sympathy or help. Don't stay here.

My daughter and I recently stayed at this hotel to visit and tour UNC and Duke. The location absolutely cannot be beat, you can walk to everything and you are right in the heart of Chapel Hill and campus life. The rooms are well done and cozy but could use a water glass or cup in bathroom. Only option is to use paper coffee cups, but if your room is never serviced you are out of luck. The bartender at Trophy is amazing. Unfortunately, the reviews regarding poor service at this hotel are well deserved. The staff are pretty apathetic and unhelpful or cheerful. A couple in their 80s came in and asked for a bell boy to help with their luggage and the front desk staff rudely told them there hasn't been a bell boy since 2019. I almost helped them myself! We stayed 3 nights and our room was never cleaned despite requesting 2x and setting a requested time. So given the high price very little value here aside from great location.

Staff was amazing, location is ideal. Great experience