Chocolate Express Hotel & Suites Hershey

When we arrived the hotel was shut down due to an inspection of the building. Apparently they need do do repairs and could be open until the repairs were made.

I booked this hotel for one of my athletic teams for the state championships. The immediate red flag should have been the difficulty in getting ahold of anyone at the front desk. Often the calls would go unanswered. When I did finally get through to someone (who spoke very broken English), I requested a credit card authorization form and was told "they didn't have one." I said that was impossible, all hotels have one, the gentlemen got incredibly rude with me and hung up. Upon arriving for their stay, my coaches and athletes were given rooms that were less than satisfactory in terms of quality and cleanliness. The hotel didn't even have a functional ice machine. After the first night of their 3 night stay, they were contacted to say the hotel was being shut down due to "safety concerns" and that they must vacate immediately. There was no assistance offered in finding an alternative location, they were just told to get out. There could not be a worst experience imaginable. Even if this hotel ever reopens, I do not recommend booking here ever!

Bathroom had broken switch plates, broken woodwork, & broken tiles. The furniture looked like dogs gnawed at it & after one night, they told us the hotel was being shut down because the Sprinkler System was defective. On the positive side, they did find us another hotel!

Staff was very helpful

The indoor pool is seasonal?????Never heard of that. No one around to answer questions. Needs lots of repairs. Bed was ok. Breakfast was the least amount I ever experienced. We didn’t eat at hotel. There were only a few staying with us the first night and Saturday night we were the only ones in the building, not even sure the person in charge stayed the whole night. Very creepy!!!

It was just a normal hotel, they’ve done a lot of work, but have not done the final touches. Everything was kind of messy and discombobulated but overall it was quiet the queen size bed seem more like a full.

Very nice. I went mid week in December. We were the only guest so I didn’t expect them to lay out the continental breakfast that I thought when I booked would be included but I would’ve appreciated a fresh pot of coffee in the lobby. Yes, they had one of those single coffee makers in the room with powdered creamer, but I don’t like that.

live and dead roaches in the room, outlets hanging out of the wall with extension cords plugged into them, the power cord for the bathtub was plugged into the extension cord that was plugged into an outlet hanging out of the wall. very unsafe, no management on site, no refunds offered for such dirty conditions.

As a woman, traveling solo can sometimes feel unsafe. I have no fear in traveling to far away places but I do look at hotels and the security it offers within the room. I felt safe and the room was clean, bed was comfortable and pillows offered many different options. Will be staying here again in my future travels to Hershey, PA.

Needs updated. Pull out couch/bed was horrible!