The Chancellor Hotel

My room was not cleaned and the shower was not properly cleaned when I got there. The receptionist is not a friendly person

I have been staying at the Chancellor every year for Carnival since 2019 and cannot express enough how perfect the experience always is! The rooms have been recently renovated and are very nice-- our room included a kitchenette with a refrigerator and microwave and electric kettle. The owners are always around and are not only fun and hospitable, they are responsive to our every need. The staff are also very professional and responsive, even proactive, to our needs. The food is excellent and affordable! And the location is the best, especially during Carnival season! We walk to everything-- the savannah, the Oval, to meet our band for Jouvert and Mas. We love being in close proximity to all the carnival festivities, but at the same time tucked away in our own little oasis at the Chancellor.

Property within walking distance to the Savannah and is situated in the heart of Port of Spain. Most of the ground staff appears to be Venezuelans and can hardly speak english. Every move u make it appears someone is watching you, and where privacy is concerned i didnt like that. Overall the stay was an okay experience.

There are lots of lovely places to stay close the Savannah and downtown Port of Spain. The Chancellor Hotel is not one of those places anymore (I've stayed here several times, but things have changed!). After agreeing to terms for booking my room for a future stay, the hotel changed the terms after receiving my deposit (a very large deposit over $2500 USD), and refused to give me a refund. I've been coming to Trinidad for years now, and am truly appalled by the management at this hotel. Don't risk staying here, the Normandie is right down the street, the rooms, pool and food are nicer and the staff is amazing. The Hilton is also right there and is a very nice hotel and they just reopened a fancier hotel in the area called The Brix. There are other small guest houses in this area as well. Go to one of these spots instead, you will not regret it. But this hotel has changed and I would not risk it if I were you. They kept my deposit, released my room, rented it out to someone and else and stole my money. Also please note, I do not make it a practice to write negative reviews and always give people the benefit of the doubt. After months of trying to resolve this issue, the only thing left that I can do is help protect my fellow travelers, which I am now determined to do. #ChancellorHotel #Stayatchancellor #hotelintrinidad #chancellorcare #hotelinportofspain

I contacted Chancellor Hotel on 11/17/22 and was delighted to learn that they had an available queen sized room for Carnival 2023. I ordered an extra small bed for my four year old child, paid via my credit card, and received a confirmation of my booking. The confirmation states for myself, another adult, and child. The next day, the hotel contacted me to inform that due to the size and location of the room (corner room) it could not hold another bed and asked me if I wanted to upgrade to a suite. They sent a few pictures of the room, which was an adequate size, so I thanked them and informed them that we would keep the room, as I could not afford the increased cost of $550/day. A few days later I received another email informing me that the room was not for a queen sized bed, but a full sized bed. Confused and concerned, I called the hotel and asked to speak to the manager. She confirmed that the room was for a full sized bed and asked me again to upgrade. Given their staff errors, I asked if she would consider lowering the price of the suite to $500/day, which I could afford, but she declined and said she could give me a refund. I told her that it was just a few days and we will keep the room. She said the room was for a couple, and I explained that we would be comfortable in the space, as I saw the pictures. Also, at this timeframe now, it was doubtful that rooms were available nearby. I received an email the next day from the hotel detailing the refund from the hotel. When I called and spoke with the front desk, they said the manager was not available; it was the manager's decision because I would not be comfortable and there were concerns because i asked if there was a desk in the room. I explained that I did not cancel the room and all I did was confirm the items in the room; we are petite and can fit in the bed. She said she would need time to contact her manager. I never heard from them again, despite my additional attempts to reach out. Desperate, i contacted other hotels- even the one that I turned down before- but everywhere in POS was sold out. I ended up booking at the Marriot for double the price, which I could not I afford, but had no choice. I think when hotels make errors or false advertising, the client should be compensated. I felt pushed to order the larger room and when I said no, they cancelled my original reservation. I was forced to purchase another room that is way out of my price point. I submitted a complaint report to Tourism Trinidad and although they sympathized with my situation, they only dealt with larger hotels. They advised me to leave a review. The hotel's actions were unethical. I suspect they had another offer for the room and cancelled my reservation to accommodate another guest, while trying to make me upgrade to a pricier room. Please be careful if you book with this hotel, especially during peak times, such as Carnival.

This very pleasant and quaint Caribbean style Hotel is conveniently located in the northern region of Trinidad with serene mountain views. Excellent customer service was provided with very clean and cozy rooms that have the basic amenities for you to enjoy. A lovely breakfast is included with a beverage of your choosing. A coffee and tea station is available to you 24/7. You can feel reassured and secure with the security presence felt on the compound making your stay a safe one. There is a feeling of being in the countryside without ever leaving the city. Strategically placed tables and chairs are placed for you to sit and relax right outside your room while having your meals. I must say, I thoroughly enjoyed my 7 day quarantine stay at this hotel. It was refreshing and open. It felt more like a retreat than an obligated government approved quarantine stay. Recommended for an enjoyable stay given the present circumstances.

A simple little hotel with basic amenities and topped off service of breakast on a morning ! It was a great experience, with access to the pool (once received a negative Covid result) and highlights of a chair and table in front of unit, with microwave and coffee utiilities on the side. There was also a very spacious courtyard where family, friends and loved ones can visit and drop off specific items. A very Caribbean-oriented villa with a simple style and engaging customer service! Thank you - my experience was amazing !

Stayed at Chancellors in a second story de luxe room (en suite bedroom plus separate lounge), currently designated as a specific hotel for quarantine guests only for the seven days mandated under government protocols for exempt arrivals into Trinidad(note all air and seaports have been closed since March2020 with a personal exemption secured from the Min. of Nat. Security to arrive or leave a mandatory requirement). The hotel , normally on the budget end of the scale has had to substantially increase its B&B rates to cover it’s lower occupancy and increased costs but is better suited to this use than mixed use and higher level properties where guests are confined to their rooms. The air conditioned room was spotlessly clean, freshly painted and extremely large with access to a gallery veranda and outside chairs and table. Furnishings are basic locally manufactured units and the only bed was a double even though there was more than enough room for a king. Guests are obliged to make their own beds and clean rooms, the excellent staff were not permitted close contact and willingly brought cleaning supplies , linen changes, ice etc.on request. Based on the adequate , but not particularly good, breakfast which was included, we did not order lunch or dinner from the hotel restaurant but had friends and relations bring in food and leave it on the courtyard table for collection. The room has a small fridge freezer and microwave . The paved courtyard, is large and doubles as a parking area and could be used for exercise. The only major negative was the virtually non existent internet which the owner is aware of and trying to remedy. Minor issues were the lack of an elevator to the second floor as suitcases had to be carried up by guests in the absence of a porter. Overall, if required to comply with the government quarantine protocols this property is one of the better choices, however in normal circumstances we would choose elsewhere.

Quaint hotel nestled in the foothills of Northern Trinidad this hotel is lovely. Clean rooms, friendly staff and excellent amenities ,it certainly provides bang for the buck. As security is always an issue, I was pleasantly surprised by the constant presence of guards on the compound. An overall excellent experience.

Great food, room was very clean, nice quite atmosphere. The owners and staff were great and very accommodating I would definitely recommend this hotel to anyone wanting a quiet getaway or even to do business