Hotel Cromwell Stevenage

Exceptional bar staff, very nice room, will return

The decor is beautiful and they have done a really good job of keeping it in line with its original look and feel with modern touches.

My room wasn’t cleaned for the entirety of my stay (3 nights). On my last day I put the door sign on and went out all morning until 1.30pm and the room still hadn’t been cleaned. When I asked about it at reception I was made to feel that it was my fault and I should have been aware they only service the room every two days. I was then told that maybe the housekeeping staff didn’t want to disturb me which is a ridiculous excuse as I had put the sign on the door. I was made to feel that they would be doing me a favour if the cleaning staff were able to pop by my room and even suggested I may have to pay an additional fee for this service. I couldn’t believe the terrible customer service and lack of cleaning as this accommodation isn’t cheap and I would have an expectation that they would at least empty the bins. Staff eventually did come at 3pm and did the bare minimum by taking rubbish and leaving some toilet roll. I stayed here with my 8 month old and I wouldn’t stay again. It’s a beautiful place but the lack of customer service and the rude, dismissive staff is its downfall.

The room was comfortable and the bathroom was up to date and modern.

Extremely low lighting the bedrooms - very hard when trying to put make up on but that's pretty standard in hotel rooms. The hotel breakfast wasn't great - very limited and not great quality. Only white bread, no rolls for example.

Rooms where big but cosy, clean and warm. Really enjoyed our stay

Wedding was on the day we were staying. British "lady" "didn't give a.... about people being asleep" her words. Poor service at the breakfast, no plates, only bad toasting bread available, we were not allowed to make our own tea?

Only thing was the location was good.

Having paid over £430 for a two night stay, Monday-Wednesday we felt this hotel did not deliver at all for the following : Room Small double, dated, no wow factor for paying over 200 per night. Only one hand towel provided. Tea/coffee set up very basic, Pillows extremely hard Under the shelf in bathroom badly marked, or could even be mould (not sure) Breakfast Went in for breakfast at 0900, buffet Ambients, none Plates for hot food cold No fried eggs, only eggs available scrambled. All supposedly hot food Luke warm with bacon cold. Two waiting staff on duty only interested in chatting to each other instead of offering any hospitality. The breakfast was so disappointing we only went on the first morning. Interesting to see that if you had not booked the breakfast the cost is only £9, guessing that is why it was not great. The biggest disappointment and this was not mentioned on either the hotels or booking.coms web site that the room would not be serviced daily, only every other day. Having stayed in numerous hotels in the UK and oversea’s before and after the pandemic having your room serviced daily is a norm, if this was not going to be the case then it should have been on the web site, if it had we certainly would not of booked.

We got married at Hotel Cromwell in December 2025 and honestly couldn’t have chosen a better venue. From start to finish, Paul and the wedding & events team were incredible. Nothing was ever too much trouble, and they helped us create the most magical Christmas winter wedding. Everything ran so smoothly on the day, which meant we could just relax and enjoy every moment. The venue itself is stunning; a beautiful historic hotel in the Old Town of Stevenage, with gorgeous event spaces that were spotless and perfectly set up. The reception team were amazing, with a special shout out to the lovely Alison who was always on hand and made our guests feel so welcome. We couldn’t recommend Hotel Cromwell more for weddings or any special event. A fantastic local venue. Thank you all for making our day so unforgettable and we will certainly be back X