The Continental Hotel Derby

Run down and very noisy. Breakfast was badly organised and low quality.

The foyer of the property was beautiful and seemed to be renovated quite recently. The rooms have not been renovated. Wallpaper was peeling off, the bathroom door didn’t lock. The fixtures were dated and several of them were broken. All in all it was an okay stay for one night

Free parking on site car park. Excellent bed and shower. Complimentary breakfast. Friendly staff. Highly Recommended.

Overall the property was good but we had a few issues. We stayed in room 105 and as soon as we walked in the smell of cooking oil hit us. It was more noticeable in the bathroom. TV remote needs replacing as we couldn't turn the channels over very well or turn the volume up and down. The coffee machine in the room didn't work. We had a "full breakfast" on Saturday morning and we were both very disappointed. One sausage, a few pieces of odd looking bacon which didn't taste nice, a quarter of a tomato (prefer tin or vined), scrambled egg which was nice. The continental breakfast was poor. 4 slice toast machine was broken on one side, the rotating toast machine wasn't on. Apple juice was very sweet. There wasn't any teaspoons. There wasn’t anything to use to warm the pastries up. Prefer these to be fresh. The restaurant was clean and tidy, the breakfast let it down.

Helpful and friendly reception staff. Breakfast area looked nice. But the full English itself was awful. And the bedroom was extremely dated with the most uncomfortable bed. The ensuite needs replacing too. I would not stay there again.

lift not working im disabled and the attitude was like oh well what am i supposed to do from receptionist , then there was the room the bed was broken with a disgusting stain on matteres also do not eat in attached restaurant we did and husband up all night being sick proudly displays a 5* when in fact its a 3* avoid i have emailed hotel yo discuss issues and they are not interested

Reception Staff (smiler) didn’t understand what disabied twin room is. Made my disabled husband walk more than 20 steps up to 1st floor and then another 20 steps to last room on 1st floor. My husband had polio when he was 2.5 years old. He had been wearing a caliper on his right leg since 2.5 years old. I don’t think smiler’s English language understanding is good enough for her job. I rang to ask for disabled twin room. She said she move us down from 2nd floor to 1st floor near to reception on ground floor. Room 119 was not the 1st room on the 1st floor. It was the last room on the 1st floor! The 1st floor corridor was a death trap; too narrow. This is an old hotel. In the event of a fire, there will be a stampede and people will be trampled to death in the panic. I normally stay in IHG , Marriott and Premier inn hotels. They have wide corridors so people will not be trampled to death in an emergency. Plus, the hotels we stay at have Disabled bedrooms which are more spacious and can accommodate a wheelchair. If Continental Derby hotel didn’t have disabled bedrooms, the receptionist should have said they don’t have disabled bedrooms and advised me to go elsewhere when I rang more than 1 week before checking in. She probably thought she was being helpful by moving us from 2nd floor to 1st floor. The room was so unsuitable we drove home from derby to new Malden KT3 3JJ that same night. We did not stay in the hotel room. I would like a full refund of £58.68 please. Thanks

Drab rooms, the only bit of the hotel that looked decent was the reception. But the staff were alright. The bed was decent in the room but that’s where the good things end. The wallpaper was peeling, there was mold in the sealing on the bathtub in the bathroom - a room that didn’t even have a lock. There were awkard divots in the ceiling that made showering awkward. The carpets were drab, the hallways had no attention. The towels and floor mat for the bathroom were stained. The 3 nights I stayed I had to deal with an annoying beep coming from a door in the corridor. I let reception know about it but nothing was done to stop the beep. It was so persistent and I could hear it from my room so I ended up having to play music to cover the noise in attempt to sleep. The wifi was so bad all work I intended to get done was not possible. The breakfast choices were basic and there were no variations in hot breakfast. It was full English and the vegetarian option was the full English minus the meat. There was no choice in different types of egg, only scrambled and the continental breakfast options were seriously limited. Even the fruit juices tasted insanely cheap, I’m not even sure they had real apple juice. The car park was down a very large steep and is in desperate need of repaving. The walls of the rooms were insanely thin so you could hear everything from the neighbouring rooms. Don’t stay here. It’s not worth even the little money you may give them.

A smart reception and dining area, with friendly and helpful staff. Cooked breakfast made to order, with a continental selection also available for self service. My single room was reasonably sized and clean. The car park entrance was on a steep slope, and the car park itself was in need of some attention. Overall a good value stay, and would stop there again in the future.

The room was warm that night with just the electric fan in the room But room was clean and staff are friendly