The Surfbreak Hotel

Close proximity to the beach, convenient

VERY DANGEROUS hotel! Me, my husband and our 2 year-old baby stayed in this little hotel on Friday the 1st to the 2nd of August and a man opened our door around 5:40 am, we panicked!!!! Thanks GOD we had the latch on to secure the door from opening but I was able to see clearly that was a man. A strange man that had the same “unique” code that the hotel provide for you and I am quoting unique bcs is the word they use which clearly is not unique. The hotel and it management say that they generate a code that is unique for every guest and that no one else gets it. Well, who know how they messed up that somebody else had it and was able to open our room which was 301 btw. The worse part also is that they practically are calling us liars since we asked for an explanation and they say after many many texts and calls back & forth (obviously they didn’t have an answer for us when they suppose to) their answer was that they found nothing on cameras and they didn’t see any unusual activity or people around that time in the 3rd floor which also is a BIG lie bcs they don’t even have security cameras around like even inexpensive hotels have. We looked closely the facility and corners and found no camera anywhere and that’s why say are saying what they are saying. I am not staying in this facility again not even for free and I hope no family or no one experience what we experienced that Saturday morning. It was very scary. My baby woke up crying bcs of the sound that that man made when unlocked the door and tried to get it. I know they are probably going to reply to this review saying that they apologize for the incident etc etc and that they found nothing on cameras. But the truth is that there is no cameras around the rooms and if there is one it doesn’t work bcs otherwise they would have found out who was that person that had the same code as us. Not good and not safe! Avoid this facility for accommodation in San Clemente area and the management which is called The Excelsior stay should take responsibility when it comes to security in hotels they manage. Bad business!!!

There was not enough parking

I was told I could check in early..Surfbreak staff, nobody showed up or no code was sent till 3:30 wife went up to the room and it hadn’t been cleaned we were than advised room should be ready by 5:30 ? We cancelled with hotel staff at that point and stayed elsewhere

This room smelled heavily of Clorox for the first day and the thin gross towels were completely stained. Unbelievable. It was dirty and loud due to highway noise. Don’t stay here.

This hotel was so nice ! Was an easy booking and the beds were comfy ! Everything was super clean.

Code room entry concept reasonable. No office staff was available when we arrived for 3:00 PM check in as promised in e-mail we received that morning. No code was provided prior to check in. When we called number provided we were told number did not exist anymore. text inquiry for code response answer was a code that did not work. Second code request gave us a code that worked. We got into the room at 10:00 PM after attending a wedding which required me to change into my tux in the parking structure because we could not get into our room in a timely manner. Very poor office staff management. Limited parking in structure.

Great stay

Cute little hotel. Very clean close to food and beach! It’s right by the freeway and on a busy street so it’s kind of loud. But, other then that great place!

Close to everything. Very comfortable and quiet.