The Surfbreak Hotel

Could not get service by phone at all

Communication with staff via text was easy & prompt with response. Rooms clean, comfortable beds. Bonus outside area to sit.(breakfast spot was across the street, did to go order) Also, That there were Beach chairs available to borrow. Shout out to staff for locating pair of sunglasses left behind, put aside for pick up!!

This experience was a complete failure on both the hotel’s and Hotels.com’s part. After an exhausting 8-hour drive with two young children, we arrived at 8 PM to discover that no room was available for us. Instead of resolving the issue, we were told to call Hotels.com ourselves to fix it. After several stressful hours, we were finally rebooked at the Comfort Inn. We had originally reserved a charming boutique hotel with two queen b were downgraded to a cramped king room that was not suitable for our family of four. We were told this was an "upgrade" because it cost more, likely due to the last-minute nature of the booking, not because it offered better accommodations. The room was poorly designed, with the sink awkwardly placed in the middle of the space, and it was not a comfortable or clean environment. The pull-out couch was a full size with a paper-thin mattress and sagging springs, making it unusable for two children. The furniture was dingy, and we immediately inspected for bed bugs upon arrival. The entire hotel had an unpleasant odor, and the elevator doors were alarmingly fast and heavy creating a safety hazard, especially for families. When I requested to be moved to a room with two queens, I was told none were available until our last night. Again, I was told this king room was an "upgrade" which clearly it was not. If it had been, I wouldn't be writing this complaint. Hotels.com completely dropped the ball, and the hotel did nothing to make it right.

Great service and the beds are sooooo comfortable

Serene setup and cozy bed.

Excellent room

Syaffing issue, no staff during normal business hours. Also, the digita key is problematic

Nice hotel for an overnight stay. Easy freeway access and close to downtown restaurants and shopping.

Room 304 Middle on top View of freeway, a sneak peak of ocean. No sunset view. Large comfortable king bed. Seweage smell in bathroom sink. The floors & carpet made our feet black w/in 30 mins! Shower was srong KURIG coffee pot Fridge,freezer, micro. Have to chek in on phone & no info on how to check out. The 3pm desk clerk had no idea how to make our TVwork

average