Ixchel Beach Hotel

My family and I have been enjoying our stay at Ixchel. Comfy like home, elevated with gorg balcony ocean views and caring staff. In particular, Martha at the front desk is fantastic- helpful and welcoming. The hotel restaurant has yum food, only to be rivaled by our server Hugo- hospitable, efficient and warm!

The two bedroom suite with balcony offered plenty of room to relax when not outside. We enjoyed breakfast and bar food - very good! The two pools with loungers were a nice addition to the beach. Plenty of umbrellas, loungers and staff! The staff were excellent. Great location on island and easy access to ferry and great restaurants.

Location is good.

The facilities are extremely old and you don’t see it from the pictures. Old furniture, old painting, old dark shower with a noisy ventilation. Generally the hotel description and the pictures are very misleading. The hotel is very overpriced for what you get. We booked it for our honeymoon and expected to have a sea view but the room was overlooking the building in front of it. We chose Ixchel to have a gym and it was a tiny dark room with no windows or sufficient equipment. The sargassum/seaweed at the beach wasn’t cleaned for two days until we asked to do it as it was right in front of the seabeds. Don’t recommend.

Au bord de plage avec des transats gratuits. Piscine bar. Centre de isla , appartement grandiose parfait spacieux avec terrasse vue mer. Parfait. Personnel parfait

Rien

Loved my stay here. Super friendly staff and all very welcoming. I appreciate them all very much they made my stay here very comfortable from room service to service on the beach. Chepo helped us the week we stayed here as well as Julieta. Both provided amazing service i cannot recommend this place enough!! 🇲🇽❤️😘 thank you team of Ixchel Hotel will be back again 🥰

We have been coming to Isla and staying at Ixchel for over ten years and it’s still our very favorite vacation spot. The hotel is in a perfect location with a beautiful beach and convenient to everywhere we want to go. Emilio does a fantastic job running the restaurant… the food is consistently SO good and the drinks at the bar are top notch. We usually eat both breakfast and lunch at the hotel each day because of the quality and the service they provide. The entire staff at Ixchel is what makes this place so wonderful! Every single hotel employee goes out of their way to make sure the guests have a memorable stay. They are always very friendly, attentive and helpful! During our most recent visit, we were able to be served by Allen at the beach. We love to sit in his section because he is always smiling, very efficient with his service and checks on us regularly. He helped us get seats in the morning and aired up all of our rafts for us as well. He is great! On our last day we were in Cesar’s section and he was also a very good server. We have had both Allen and Cesar on previous visits and they always do a phenomenal job. Any beach/restaurant server we’ve ever had there has truly been very good. We plan to be back in a few weeks and cannot wait to see everyone again.

What makes this resort, for us, is the excellent staff. From sunrise to sunset, the staff is there to help you with your needs. On the beach, Alan, Caesar, ida, Chepo work very hard to get the food and drink orders to beach patrons on their loungers. Adriana, who works the desk in building 2, helped with making reservations, suggestions on Christmas activities, and with any other questions we might have asked. Everyone from security, housekeeping, food and beverage, or maintenance try their hardest to keep the guest happy. Their helpfulness is the reason we keep coming back to Ixchel.

Staff was efficient and friendly. Cesar took very good care of us while at the beach. He is awesome! Rooms were clean and comfortable! Great place ! Great people!! Loved it!