Ixchel Beach Hotel

I traveled here for Christmas with my 16 year old daughter. Location on north beach cannot be beat. Literally steps away from the sand. The overall atmosphere is comfortable, laid back, and very friendly. Above all, the staff makes this place beyond special. They are accommodating, kind, and truly function as a great team to make your stay perfect. From the desk staff, to housekeeping, to beach attendants, and waitstaff. They get to know you and never rush you with anything. The room we had was a standard room with 2 queen beds. It was very comfortable and serviceable room. We had an ocean view to die for. They provide a large dispenser of purified water for consumption in the room, which is nice to refill water bottles. If I were to come back I would definitely choose a room with a balcony. The beds are firm and the bedding is very nice. I like firm beds but be aware of that if you do not. I liked the large walk in shower with rain shower head. Ixchel has two nice pools - one is colder than the other - if you want a colder pool try the one near the bar. The warmer one is in front of their restaurant, Kalak. Kalak’s menu is delicojs - everything we tried was perfect. They offer classics and Mexican inspired food as well. The coffee at Kalak is nice and hot in the morning, which I appreciated. I would definitely return to this hotel for its chill ambiance, friendly staff, and excellent location.

The hotel is clean and comfortable. The stuff is super friendly and helpful. They went above and beyond to make us feel comfortable. The restaurant have an amazing food. The location is fantastic. The family pool was warm and perfect for kids and babies.

This was a great home base for our vacation fun! Clean rooms, friendly staff, great restaurant (we had breakfast there every morning) and bar. Loves hanging out bynthe pool and the easy access to the beach. Would definitely stay here again!

הכל היה מעולה

Our family recently returned from a wonderful stay at this resort. The property itself is impeccably clean and perfectly situated on a spectacular stretch of beach. The sand is soft, the water is gorgeous, and the scenery—complete with palm trees and pelicans—is exactly what you want from a tropical getaway. For Families: This resort is incredibly kid-friendly. The swimming pool is excellent for small children, and they provide a wide variety of pool and beach toys. The beach setup is also very convenient, with easy access to fresh towels right on the sand. Staff & Service: The service here is top-notch. The entire staff was excellent, but we want to give a special shout-out to the manager, Daniel. He truly went above and beyond to ensure our family was taken care of. We also highly recommend using the hotel’s transportation; it made the transfer from the Cancun ferry seamless and stress-free. A Note on the Noise (The "Downside"): The only significant drawback is beyond the hotel’s direct control. There are Palapas on Playa Norte (not affiliated with the hotels) that do not follow noise restrictions. On multiple nights, extremely loud, bass-heavy music played late into the night directly in front of the resort. It was very disruptive to an otherwise restful stay. While the hotel staff was communicative and did their best to accommodate us, it seems the local authorities are not currently enforcing noise ordinances on these external businesses. It’s a shame, as it puts unfair pressure on the hotels to compensate for neighbors who aren't respectful of the space. Final Verdict: We would highly recommend this resort for its beauty and service. We truly hope the local authorities work to address the noise issues so that this stunning beach can remain the restful paradise it’s meant to be!

We had the best time at Ixchel! Everyday we had great service on the beach and the food was amazing no matter what we tried! Try to get Allen as your server, he was the best! He was very attentive and always there and helping with everything! 10/10 experience really recommend

Allen was amazing! We sat on the beach all day for 3-4 days and he always made sure we had enough foods and drinks. The drinks came fast (and were delicious). The food is also great, we did not have one bad item

We come to ixchel every year, if not twice a year! Nothing beats it. The atmosphere, the views, a staff that goes above and beyond! This time Chepo was our server most days at the beach and he was super attentive, friendly, always anticipating our needs and we could not ask for more! When you are here and you have staff like Chepo, it feels like you’re part of the ixchel family!

The room, amenities and bed matress and pillows was outstanding, and the view, plus the staff did an excelent job

the noise from the bars right nxt door till 4 in the morning every day, the narrow beach area the towers enjoy,

4th time here. First time in building one. Always have excellent service!! Will return . Adrianna at check in is super accommodating