Holiday Inn Milton Keynes - East M1, Jct. 14 by IHG

Had to report theft of an item from the hotel room to the police. The item was taken after leaving the room locked so assume the room was accessed by someone with a key. The hotel staff have so far been unhelpful.

Had to report a theft from our hotel room to the police. Item stolen after we left the room locked so assume it was entered by a member of staff.

Bugs found in room running around floor, food underneath bed

The fried breakfast was not that great....The buffet was dangerous need more space between the dishes and the warmer.

Problem at check in was quickly resolved. Firstly card key didnt work then when we gained access there was someone already using the room. Reception staff dealt with the problem quickly apologising and giving us another room and also 2 free drinks. Staff in bar/food area were very attentive. Transport access is an issue at the moment as direct access from the M1 is unavailable. This is beyond the control of the hotel but should be highlighted when booking.

Dirty room with dust and cobwebs on the sprinkler heads in the room, stains of the carpet and chairs. Dirty and dusty air conditioner outlets. Sticky carpet, greasy bed sheets.

Health and safety nightmare!! Do not stay here at all costs. Room was filthy, smoke detector covered with bag meaning it won’t work if a fire breaks out and room left with dirty pillows. House keeping know there is an issue and have set up a WhatsApp group to discuss the issues but have said it makes not difference. Was told I could leave the hotel but wouldn’t get my money back for the room. Was also told I would get a certain amount of points but never got them. Avoid avoid avoid

Advertising a king bed which is actually two single beds pushed together and acting if that is normal is not acceptable.

This hotel amenities were as advertised. However the hotel could go with an upgrade - the usual Holiday Inn experience. The seating area outside for meals had very dirty tables. The food was mediocre. The chairs in the dining room were falling to places, and the window frames looked like they were about to fall out of the building. Having said that - the rooms were clean. Location was convenient.

Stayed here last night (19/7).... General hotel is looking tired....a 2, 3 star hotel at best!!!! Room was basic.... no bedside tables and no plug sockets besides the bed, whilst this wasn't a problem for phone charging etc, it WAS a problem for a Cpap machine which was required for overnight sleeping.... we asked for a LONG extension cable so we could plug in from the other side of the room.....the extension cable provided was probably 2m long (not long enough, so we had to 'daisy chain' with one that we fortunately had, thus causing a trip and h&s hazard)....it also took 3/4 hours from asking for that to be brought to our room too, and we had to remind them as we needed to go to bed early for an early start!!! Beds I suppose were comfy, but windows barely opened, so was hot, and air con unit did very little other than make a noise!!! Bathroom was functional, but sealant in shower area very poor and had just been reapplied over and over again (thick)!!! Doors banging at 5am, which I presume were 'in house' staff getting up for morning duties, with clearly no regard for sleeping guests!!! Communal stairs looked like they had not had a proper clean for months!! Cleaning in reception, bar area etc, inc hoovering and mopping floors going on at 730/800am when guests are walking over to go to breakfast, thus creating yet more h&s hazards.... why on earth this is not done overnight when guests are sleeping is beyond me!! Breakfast.... well, one of the WORST breakfasts I have EVER encountered at a hotel....cups are FLITHY.....Frosties and coco-pops are not branded (tasted like cheap nasty alternatives), and frosties were stale....Cumberland sausage, no idea what it was, but it certainly wasn't Cumberland.... bacon had a strange taste....scrambled egg was rubbery....fried bread, crisp to say the least having been sat under the hot lamps for god knows how long....toaster is a traditional 'house style' toaster that looks years old....A guest had clearly ordered a 'room service' breakfast, which was served up (in front of me) from the 'hot lamp buffet', not 'freshly cooked' as I personally would expect.... restaurant manager (I presume) has no idea how to speak to staff, quite rudely in front of guests and then when the staff member clearly felt uncomfortable coming over to our table, she (the manager) came over and swiped them off our table without asking if everything was ok, which had she done, she'd have been told as above.... It's a shame, as the hotel has the ability to be really nice, but needs some serious investment and needs downgrading from the 4 star it's advertised as till it has been refurbished.... its stealing clients money in making them think they're getting a 4 star!!! We dined out at the Indian called Pately in a nearby village, that was lovely and the best part of the stay!!!