Waterside Hotel & Leisure Club

The hotel was nice and clean. The room had everything you need and was comfortable. The leisure centre attached was great, good gym, nice pool and spa. Unfortunately due to no fault of the hotel we had some drunk noisy neighbours. We spoke to the night staff Nithin. He was excellent. He came to the room, waited to hear the noise before he knocked their door. His approach to deal with this potential conflict was perfect. He asked if everything was ok and made sure he asked the female in the room if she was ok. He offered them water etc and then said they must keep the noise down. We were super impressed. Thank you Nithin as we did then get lots of nice sleep! Also the breakfast was great!

The hotel was quiet though the leisure club was very busy. Despite this, the individual attention we received was second to none. A great staff in a very good hotel which I would definitely recommend.

Excellent facilities with a very friendly staff always willing to help.

Cleaner walked into

Absolutely fantastic stay here this weekend, from the reception team to the food wow! Special mention Sadia & Shelby who helped us out with where to go. Swim & Spa was a great chill after a long day shopping.

Had an amazing stay. Calum was very helpful at check in and made sure we were comfortable. Shelby also checked in on us and helped us decide where to go out. The pool was lovely and room very comfortable. Will be staying again

It didnt feel like a hotel, more of a leisure club with rooms. Large carpark but very few available spaces with so many people going into the gym. Pool area was very busy so didnt get to try.

the Leisure facilities were really good, breakfast was fine

Expensive room for what is a tiny space. Clean and good quality bedding but for the cost was disappointing in size. Hardly any room around the bed, no air con. The leisure facilities seem ok. It as it’s a full stream of members it’s just too busy for hotel guests. The restaurant is awful. Food was good but very limited menu and eating area is in a soulless bar, no ambiance. Expensive stay for what it is

We stay at this excellent hotel regularly and are used to the excellent service at reception provided by Olivia and her colleagues. This morning we had the pleasure of being served breakfast by Shane - nothing was too much trouble - she is a credit to the hotel!