Embassy Suites by Hilton Cincinnati Northeast - Blue Ash

There was no bathroom door - there was a shower curtain in lieu of a door. There was mold up and down the wall next to my bed. Room 515. I have pictures. Told the front desk and the gentleman barely looked at me, I held up the picture to show him and he said ok I’ll tell facilities. He didn’t seem to want to be bothered. That’s disgusting and not safe to breathe and should not be a room being rented out!!!

Location. Newly refurbished room was nice.

Under renovation. Noisy and dusty during the day, with industrial smells from the work. Housekeeping staff not careful—room not vacuumed, coffee cups/glasses not replaced. Bathroom sink cracked.

Don’t stay here. I checked in - the front lobby looked like raccoons lived there. The place is under renovations, but that’s no excuse for your lobby looking like nobody gives a damn. I get to my room and the floor is covered in what I can only hope was dirt/silt (and not dried human feces). The sink looked like something had exploded in it and was covered in some kind of residue. I returned to the desk to let them know and requested another room only to be told they were sold out. It was 11:30pm at night. As I was leaving to walk across the street to the Marriott Courtyard, the night manager tells me he’s suddenly found another room for me. Hard pass. I cannot believe Hilton allows their name to be put on a property like this. I’m a Gold Honors member and was tossed out into the night because these people had no idea their rooms had literal sh** all over the floor. I’d say it was all just some bad luck, but this was a franchisee who doesn’t give a damn thinking that instead of being the hospitality business he could be in the f*** you business. If there were any sanity in the world, Hilton would revoke your franchise immediately to protect its global brand from loser operators like this one.

The remodeling is so nice. The rooms are great. The guy Bentley at the front desk was very nice.

Was checked into a room while full construction was going on in the lobby for a full week Christmas vacation. Went to the room and the ceiling was in the floor. Rooms did not look clean.