Minoa Palace Resort

Highlights- staff so helpful and friendly really an asset to the hotels. Food- evening buffet excellent, lovely restaurant and service Rooms - clean spacious excellent Grounds beautiful Cons- minor Road between the 2 parts is a little noisy when sat by the main Indoor pool cold - disappointing as too cold to swim outdoors Not many activities each day and for kids tennis, ping pong and pool only. But overall would highly recommend due the staff, the food and the beautiful grounds. Thank you for a wonderful stay.

We had a lovely time at this hotel in Crete, though I’d say it feels more like a solid 4-star rather than a true 5-star experience. The good: The hotel itself is very clean and well-kept, and the rooms are comfortable and nicely presented. The pool areas are lovely with plenty of sunbeds available (at least at this time of year), and there’s ample parking on-site. The buffet was very good for buffet dining, and we really enjoyed the live music on certain evenings – a nice touch that added to the atmosphere. We also did the free bike trip, which was absolutely worth doing. The wine pairing night was excellent too – initially, reception told us they couldn’t accommodate vegetarians, but luckily we bumped into George at dinner who arranged it for us without any problem, and it turned out to be a highlight. The honeymoon touches in our room were also much appreciated, and the location is great for exploring the area. The not-so-good: There are a few things that took away from the overall experience. Having to pay extra for certain “premium” sunloungers doesn’t feel very five-star. The à la carte restaurants aren’t included in the half-board package, which wasn’t made entirely clear when we booked. The gym could also do with a refresh – it feels a bit tired compared to the rest of the facilities. We did have an issue with a noisy neighbour and asked to move rooms. We were told we’d need to pay for an upgrade as no equivalent rooms were available until “the next day or maybe the day after” – which seemed odd since availability online showed otherwise. After we raised our concerns, a room suddenly became available and the issue was resolved, but it could have been handled much better from the start. Overall: A good stay and a nice hotel in a great location, but some inconsistencies in service and a few small policy quirks mean it feels more 4-star than 5.

We have just come back from a lovely stay at Minoa Palace. I have to agree initially that this isn’t a 5 star hotel in comparison to others I have stayed however we loved how helpful all the staff were and how immaculate the place is. We were lucky to be upgraded to the beach apartments and had a lovely pool view and were right near the beach. The breakfast room was always plentiful and offered a huge choice. Staff were always welcoming and polite. The rooms are clean and the bathroom was huge with a bath and walk in shower. The rooms are kept to a good standard and cleaned daily. The cleaning staff couldn’t have been nicer. Evening meals were held the other side of the hotel and had different cuisines on different days. The fish in particular was always good. The hotel is in a fantastic location right on the strip for bars and other restaurants. The reception staff were so nice when my sister fell over and looked after us with first aid as the local pharmacies were closed on the Sunday. I would say unfortunately the split between the two hotels does make it a bit off and although the pool the reception side is nicer it is right by the road. The beach is lovely and there are plenty of sunbeds and parasol’s. We stayed beachside most days. I would definitely recommend it just somehow misses a 5 star but maybe we were spoilt from our stay in Rhodes at the Atlantica Imperial. Would definitely come back to a platanias however! Thank you for a lovely holiday.

I will start by thanking everyone that work at Minoa Palace for an amazing vacation. This hotel is a premium hotel whith fantastic staff and customer service. We started out vacations with delayed luggage, and of course the stroller for our 1,5 year old was missing. Because of this we were stuck at the airport for several hours, with two exhausted kids after the trip. As a parent you get worried for the vacation and how it will be without a stroller, but when we arrived to the hotel all our concerns left. The very nice lady that welcomed us, with some cold drinks and cloths, assured us that we could borrow a stroller from the hotel until ours arrived. Since we were there last year we got a free breakfast at the rooftop restaurant by the sea. We had booked a room in the part of the hotel by the sea and we got a newly renovated room. The room was perfect for us with kids, and we soon settled in to vacation mood. I want to express an extra thank you to the sommelier at the hotel, that gave us a lot of friendly attitude and good wine suggestions. We did just choose to have breakfast included, but we ate at the restaurant by the sea(a la carte) or at the Italian by the main pool for lunch every day. Such good Greek food, amazing wine and service. The breakfast by the sea is not missing anything, and especially the lady that served me my omelette every day is always a big smile. As a parent of a 1,5 year old, you especially appreciate how clean it is all over the hotel. I will say it is exceptional and we have been impressed by the standard they keep all the time. Thank you to the staff, management and everyone at Minoa Palace, we were so happy to visit you again, and because of two amazing vacations, we already are considering our third one next year. I hope to see you next September!

I stayed at Minoa Palace Resort for the second time, and once again it was absolutely fantastic! The staff are, as always, incredibly kind and helpful. A special mention to Sergio – what a great addition to the team! He was super polite, very attentive, and always with a friendly smile. This time I stayed in the main building – a lovely, clean, and comfortable room with everything you need. The food was excellent as always – fresh, tasty, and with plenty of variety. As an Italian, I would love to see a bit of refreshment on the Ta Nissia restaurant menu next time, as it’s still the same as two years ago. The beach was also wonderful – clean, well maintained, and with a very relaxing atmosphere. All in all, another amazing stay in Crete – I’ll definitely be back again in 2026! 🇬🇷 Best regards, Roberto

This is one of the best hotels I have stayed at. They have for sure the nicest staff ever. So accommodating. Great food the breakfast buffet is so so good. Definitely will come back and recommend highly.

Minoa Palace in Chania is one of the best resorts out there. All the staff are so kind and hospitable. A special thank you to Almera, who took care of our stay from day one until our departure; she is so kind and one of the best at what she does. Thank you also to Labrini (I hope I'm spelling their name correctly). The accommodation was beautiful, located right in front of the beach, and we had a private pool & private cabana by the beach that was exclusively for us during our stay. The food was excellent. The location is the best. We thoroughly enjoyed our visit to Elafonisi beach, arranged by the wonderful receptionist; our trip to the pink sand beach was a highlight. I would stay here again and highly recommend it. Thank you for your VIP treatment of us; I can’t thank you enough. Thank you, everyone!

Amazing hotel, but air conditioning is now turned off for the year!! Lovely hotel, great service. Rooms are are great size, with a super comfy bed. All very modern finishes. We stayed at the beach side of the complex - which was great for breakfast overlooking the sea, and right on the beach. Breakfast was fabulous - everything you would expect from a five star resort. Pools were a great size and spotless, and you can get cocktails and snacks at the poolside. One negative for the rooms is that we would not get screen sharing to work, so no English language tv if you wanted some downtime - bring an iPad. The thing that really let this place down is that the air conditioning was today turned off for the rest of the year. It's 24 C today, falling to 20 C tonight. It's just far too hot in the rooms - even with the amazing patio doors wide open, there's just no air at all. Would avoid if you like a cool from for sleeping - it if you're coming in the summer the AC is lovely and cool - it's just a shame we came on switch off day - there are a lot of guests complaining an not what you'd expect of a five star resort.

We liked our stay at this hotel. As it was in autumn, it was not crowded and it was very relaxing. The staff is very friendly and very helpful. Breakfast offers many options. Our flight was early in the morning and the hotel prepared an early breakfast for us, which we highly appreciated. The other restaurants are also very good and food is tasty. We highly appreciated the large rooms, comfortable bed and products offered. Garden and pool area are beautiful, as well as the beach!

We always feel comfortable at the Minoa Palace. After many visits we are recognised by lots of staff and enjoy friendly chats throughout our stay. Consistently five star service in all aspects. The rooms are lovely and kept immaculately clean. Towel change offered every afteroon/ evening too which is a nice touch. All areas of the hotel are clean and tidy, and the gardens add to the ambience and are well tended too. Food is of the best quality in all areas and served by friendly and professional staff. We like the choice of pools as well as the lovely beach. Once again, we enjoyed 11 fabulous nights here and hope to be back in the future! We recommend this hotel, which is in a perfect location on the edge of town, and bus stops nearby for the regular service running from Chania through to Kolympari and Kissamos Thanks to all the team!