Waipouli Beach Resort and Spa Kauai by OUTRIGGER

My husband and I were celebrating our 30th anniversary. And we chose this place because it was beautiful with tropical gardens. An amazing pool with waterslides lazy river if you’re looking for a nice steak seafood dinner there’s a place right across the way Bull Shed. (Delicious)$$$

La cuisine était très complète la literie confortable, la piscine était géniale. Personnel agréable et serviable.

Tout était bien!

Loved staying on this property. It has the comfort and space of a condo with the resort vibe. The pool was great, we watched the sunrise from the beach most mornings, the gym was better than most, the 2 bedroom condo was spacious and we hated leaving.

Easy beach access. The pool was fun. The outdoor seating at the restaurant had wonderful views of Waikiki Beach.

Loved this property. So peaceful. Very spacious. Located right across the street from a shopping center with grocery store, ABC store, restaurants, etc. More restaurants and shops are just a few minute drive or walk away. We will definitely be back.

Fabulous

Our stay started off on the wrong foot, and unfortunately, it set the tone for the rest of our trip. We checked in, and right away, the room wasn’t impressive. There was a strange scent lingering in the air—like something was being covered up with multiple plug-ins. Everything felt dated: the furniture, the decor. The kitchen looked decent with updated appliances, but that was about it. We tried to brush it off and went to the pool (which looked much smaller in person than in the photos), then came back to the room. That’s when the real nightmare began. My youngest daughter went to take a shower in one of the bathrooms. Moments later, I hear screaming. I run in and see sewage—yes, actual dark, smelly sewage—coming up from the shower drain. My daughter is crying, I’m shaking, and the stench is overwhelming. We immediately called the front desk, and someone was sent to “unblock” it. I begged the manager to move us to another room due to the smell and potential health hazard, and all he said was: “There are no rooms. You can check out, or stay and we’ll send housekeeping.” Excuse me? This isn’t a spilled drink—they’re talking about cleaning up sewage with a mop? I asked if they planned to professionally decontaminate the area, and the answer was no. Just their regular housekeeper. It wasn’t until I was clearly desperate—three kids, nighttime, a trip we booked months ago—that they finally offered to send us to their sister hotel for one night. But we’d have to pack up, drive there, then return the next day—basically waste precious time and energy. This was a special occasion trip. We paid extra for an ocean view, and it was supposed to be an anniversary celebration. And to make things worse, nobody seemed to care. The manager responded with a condescending tone like I was overreacting. He actually said, “These things happen once in a blue moon.” Okay—then have a plan for when they do! It honestly felt like he thought he was doing me a favor by offering a one-night refund or a small room at a different hotel. No real apology. No accountability. Just a lot of shrugging and gaslighting. We ended up staying, but were only refunded for one night. The second bathroom was out of commission (we didn’t feel safe using it), so our whole family had to share one shower for the rest of the trip. The awful smell never fully left the room. Also—the in-unit washer and dryer? The washer smelled horrible, was full of sand, and looked like it had mold in the plastic lining. Just gross. This whole experience left a horrible taste in our mouths. I honestly don’t understand how this place is being managed. If the rooms are owned by individuals and managed by this hotel group, do the owners even know how badly things are being handled? What was supposed to be a beautiful anniversary trip with our kids turned into one of the worst travel experiences we’ve ever had. Stay far, far away!!!

Our stay started off on the wrong foot and unfortunately set the tone for the entire trip. The room had a strange smell, like something was being covered up with plug-ins, and everything felt dated. The kitchen had updated appliances, but the furniture and decor were old. We tried to make the best of it and went to the pool, which was much smaller than the photos suggested. But then things took a turn for the worse. My youngest daughter went to shower and suddenly screamed—sewage was coming up from the drain. The smell was unbearable. We called the front desk and someone came to unblock it, but when I asked to be moved due to the health hazard, the manager coldly said there were no rooms and we could either stay or check out. No professional cleaning was offered, just regular housekeeping with a mop. After begging, they offered one night at their sister hotel, but we had to pack up, drive over, and return the next day—wasting our limited vacation time. The manager was dismissive and condescending, claiming, “These things happen once in a blue moon.” We were only refunded for one night. The second bathroom remained unusable, so five of us shared one shower. The smell lingered. Also, the washer smelled awful and had sand and possible mold in the lining. What was supposed to be a special family and anniversary trip turned into one of the worst travel experiences we’ve had. I truly question how this place is being managed. Stay far away!

Right on the beach. Beautiful view from our condo. Wish we could have stayed longer.

Beautiful and breathtaking views from the property! Everything was clean!