The Ritz-Carlton, Fort Lauderdale

The best part of staying at the Ritz Carlton Ft Lauderdale was the staff.The hotel itself is sub par for a Ritz Carlton.The rooms while kept clean could use a renovation as well as the public areas.The location is good, the beach is very very busy with a nice pool area. The price that they are charging is out of sight for what you are receiving. Also buyer beware the hotel is extremely inflexable if you are looking for any special favors or if a Blizzard arrives in NY. If you happen to get an inter coastal room be prepared for a 9 AM wake up construction call Monday to Friday.

Have stayed here before, it’s not bad, but I was a bit disappointed this time around. I can’t give five stars honestly.

I want to recognize Oscar Smith for the incredible job he did helping organize a very special weekend for the two of us at The Ritz-Carlton, Fort Lauderdale. Oscar was attentive, responsive, and genuinely invested in making sure every detail was just right. He coordinated everything seamlessly, from timed deliveries to concierge requests, and made the entire experience feel effortless. The service throughout the hotel was impeccable. From the Burlock Coast restaurant staff to the Spa team, the valet team, and the concierge team, everyone went above and beyond. The food at Burlock Coast was absolutely delicious, and our two massage therapists at the Spa were outstanding. Their skill and professionalism truly elevated the entire experience. Thanks to Oscar and the exceptional staff, the weekend was smooth, thoughtful, and truly memorable for the two of us. We will definitely be back again. -P & L

The Ritz Carlton Ft Lauderdale did not disappoint. Great location, rooms, service and amenities. Everyone is super friendly, professional and accommodating. Don't miss free Gelato. Also coffee provided in morning was terrific. They also have nespresso machines in room. The pool level (and bar)was overlooking the beach which was great for quite retreat. Thumbs up!!

Went solo for a long weekend to recharge. The hotel was packed for Valentines Day and Presidents Day weekend. At check in I asked for a quiet waterfront suite far away from the pool. I was told they were limited rooms but they would try. I was put on the 9th floor directly facing the pool and it was pretty noisy. Everyone at the hotel was VERY nice and hospitable except one guy by the pool who helped with seats/towels- I believe his name was Matt? He told me there was a 15 min rule in effect, so if i left my chair for more than 15 minutes i would essentially be kicked out of my chair. I didnt hear him say that to anyone else, though it’s possible he may have. He kind of had edge when he said it. I had intended to tip him (and im a big tipper) when i stopped back at my room but saw no need after losing my seat. I did in fact leave my chair for a spa treatment and I came back to him telling me with a smirk that i no longer had my seat (and he had my belongings at the stand). Not impressive that i’m spending money at the spa and losing my seat. Ive actually never had that happen at this caliber hotel…. And i didn’t go back to the pool for the rest of the trip. That said there were some excellent people I want to mention: Travis at the spa gave me an outstanding massage. I am blanking on the name of the bartender by the pool who was absolutely lovely. Service was slow for breakfast each morning but I didnt mind since i knew its a busy time and i wasnt on a schedule. Rooms were clean and comfy. I am picky re that sort of thing. Beach was pretty but across the street and crowded. All in all— i wouldnt go back. At this price point Ive been to a ton of places that have given better service and felt much more higher end

Very beautiful suite with two balconies and the hotel is nice. Pool area is inviting and some lovely beach views. Friendly staff. Need a better breakfast cafe/coffee shop and limited services across the street at the beach, however, the beach is great! Would definitely stay again.

Spent ~$8k over 2 nights at Ritz-Carlton Fort Lauderdale for my wife's 50th birthday, including $1,700 spa day. Spa staff aggressively confronted group poolside for return of robes (cold weather), roughly handled belongings (dropped phone in hot tub), refused ID, no apology—Carlos dismissed rudely. Zero follow-up despite elite status/survey/emails to GM; manager call said issue was "somewhere in the middle" and offered insulting $500 credit.

Where do I start. I am not even sure this really is a Ritz Carlton. Maybe a dupe and I didn't notice it was the "Ritzz Karlton." Terrible stay. Small stuff first - wasn't offered a glass of sparkling at check in. Was told I had club level/lounge access and was given an hours & info sheet. Thought maybe this was an upgrade or something. Tried to use the key to get in and nope. Called down oops. Too bad so sad. Entered room and a melted bucket of ice greeted us with a warm bottle of sparkling. Went to bed and the next morning all hell broke loose. Requested a high floor for reasons like we experienced during this stay - Got a room overlooking the AC units and the Marriott parking garage next door. If that was all it would be fine but they were doing construction and literally looking into our room. Could not use balcony. Hammering and using a high-pitched sander. And again, if that was all I would be extremely annoyed but not devastated. However, it was the total lack of response and professionalism as a hospitality company, not just a hotel, that set me off. There was no Gold nor Standards from the front desk, or management. I was offered a chance to move to a smaller room (we had three people) or same room a few floors above the noise that you could still hear from that room, or an owner room and....pay more! Not once did anyone come to the room to see what we were dealing with for themselves. I just got told hey, we don't have control over it. Well....last I check you are a Marriott in nice clothes. The work was at the Marriott next door. Don't BS me. Even if you didn't have control over it, you had control over what you could do to make up for it. No one cared. I even offered a solution. Since we could not get peace in the room and had to be out of it, let me access the club lounge for respite. The answer was sorry, that will cost you, we charge for that. I finally had to go in person to the front desk, show video and pictures of the debacle outside our room and I was to be told to be quiet and then they tried to intimidate me with two security goons. Didn't work. I asked for the General Manager and maybe this explains a lot.....He was missing. On a sold-out weekend during season and a national championship game down the road, the GEN MGR WAS NOWHERE TO BE FOUND OR REACHED. The response from management was pathetic and unprofessional. I have been to over half if not more of the RC properties. From Ed Staros' Naples flagship and the rest of the U.S., to a half dozen out of the country. I will say the one thing RC FTL did well was disappoint. BTW - the pool was a letdown. Small. Sun only until 2pm because the building blocks it. Then a mad dash to the chairs by the rail for the last 30 min of sun. Doors says open dawn to dusk. Where I am from that means sunrise to sunset. Not 9am to 6pm or how ever long you could last in the shade. Oh and it's already small but 1/3 is reserved for unit owners? We had breakfast included with our package. Went to the restaurant the first morning and was greeted by three hostesses standing around and had to wait because the servers were overwhelmed and understaffed. But they had three hostesses...Took forever to get a server and order. Food was meh. We didn't eat there again. Lastly robes in the room are like rough tiny used Kleenex, and these were NOT RC beds or linens. Lastly the valet should put a water bottle in the car or at least ask when you depart. All of these things are failures of attention to detail that you expect at the RC and we have received at every other RC for the most part. Instead, we got a heaping helping of attitude from EVERYONE at and behind that front desk and the little office they hide in behind it. Our experience will not have us back and I will go out of my way to make sure everyone knows RC FTL means Failure To Lead by the management.

Hotel is completely inflexible on changing dates. “We stick to our policy with no exceptions.” This despite my wanting to change to a longer stay later and needing to change because of the massive storm we’re expecting and airline advisories not to travel on Sunday. In many decades of luxury hotel travel, this is the first time a hotel won’t let me change dates when there’s an extenuating circumstance. What’s wild is that hotels where I have no status are reasonable, but this Ritz, where I have lifetime Plat status, tells me to pound sand. So they got me for a night and lost my business forever.