The Ritz-Carlton, Fort Lauderdale

This location is not Ritz Carlton caliber. Main Lobby had no paper towels in men’s and ladies room. One morning at 9:45 they said the kitchen was backed up and that we had to wait 20 minutes. They wouldn’t offer us coffee or a drink at the bar while we wait so we left and went to another hotel. The hotel felt more like a glorified Marriot. We felt like they put the name on a hotel that was previously there. Very dissapointing. We were shocked. On a good note the staff was great!

Front Desk managers Glenny and Dalton helped to provide an amazing week at the beach. My Oceanfront suite was spacious, clean, well-appointed and comfortable. To the man who commented on the resort fee, that’s pretty standard and the property does not permit non-guests entry on the beach. I saw people that were not guests being turned away regularly. This is a solid property and the team is outstanding. The rooms have spacious living, bedrooms and bathrooms with Dyptique amenities. If you can get a higher floor with an ocean view, that’s a great start. The service level here was outstanding and it is one of the only properties that has a bridge from the pool deck to the beach so you can avoid crossing a1a at the street level. If you need a sound relax on the beach, this is it! I was truly impressed by how well this property worked together to create a welcoming, upscale, fun and relaxing environment. I will be back.

Endroit sombre et non accueillant

I stayed at this hotel and asked the team to help me with a surprise cake for my family. They went above and beyond to deliver a memorable experience on short notice. Jelyssa and Sam went out of their way to provide good customer service. The hotel is in a beautiful location along the beach in Ft. Lauderdale. I enjoyed the well equipped gym here. It was a great stay overall.

The worst experience I had in my life. During my stay we had 2 separate fire alarms, the first one at 3.05 am and 5 days later the second at 7.00 pm where we had to leave the room reached the stairs then the security tell us false alarm, you can go back to your room. The club lounge is the worst I have been to ,better to eat at fast food restaurants then the club lounge, they charge you resort fees every day that covers the chair and umbrella in the mean time they rent them to the outsiders( not Guest) , I was denied entry because they did not have chair or umbrella available in the mean time I am paying for it unbelievable. The building has 3 elevators most of times while I was there did not work or one of them is working and you have to wait 30 minutes to reach your room. This hotel is too far from being luxury or worth the money, if next stay will be offered to me for free I will reject that offer, I will never stay in this hotel again, The front desk director is the rudest person I have ever met or seen in my life. I don’t recommend you this property, Motel 6 is much better

We stayed three nights in a beautiful ocean-view room overlooking their 7th floor pool area. It was spacious with an excellent bed and beautiful bathroom. Check-in was easy and friendly. We did have a few issues. The concierge first night did not seem very knowledgeable and got our dinner reservation wrong. She didn't want to call while we waiting, never left us a confirmation, and when we confirmed with the restaurant, she had booked the wrong evening. We asked another concierge the next day for directions to walk to a shopping area. He left out the fact that "right after the bridge" was actually a mile or more after the bridge. It would have been fine with a car, but not so good walking. Also, although the service in the restaurant for breakfast was very good, the food was mediocre. For the price, we would have hoped for a bit better.

My wife and I had purchased tickets for the Fort Lauderdale Winterfest Boat Parade and were looking to stay at a nice hotel in close proximity to the event. The Ritz Carlton emerged as the optimal selection. The hotel featured a stunning marble lobby entrance. Additionally, it was adorned for the Christmas season. The staff was exceptionally courteous and accommodating from the moment we arrived. Beyond the expansive lobby entrance, there are several shops and Burlock, which is a sizable restaurant and bar. Moreover, there is a lovely pool and spa located on the 7th floor, along with a walkway leading to the beach across the street. Our room was tastefully updated and included a lanai that offered a captivating view of the pool and ocean. It is an excellent choice for anyone visiting Fort Lauderdale.

We have been coming to Fort Lauderdale every year for my birthday for quite some time. We have stayed at many of the other beach resorts, but decided to stay at the Ritz Carlton this year and it surpassed every expectation. We had the most beautiful corner room, with breahtaking ocean views. The housekeeping was impeccable, always keept the room looking pristine, complete with no shortage of fresh towels, clean bedding and turndown service. The food at Burclock Coast and the pool bar was all delicious. The pool was so relaxing and clean, and we enjoyed being able to take the bridge to the beach whenever we wanted. What made the trip so special, however, was the customer service and connection made with the staff. Rueben at the front desk, the elite concierge, and especially Scott at the pool made our trip worth every penny. We already can't wait to come back next year and years to come to see Scott again! Thank you for the best time!

We had a terrific few days at the Ritz Carlton in Fort Lauderdale. We were greeted by one of the best front doormen ever, Walter. Walter was over the top in how he greeted and made sure anything we needed was sorted out. We stayed on the Club floor. We arrived late and both Joey and DRay went that extra mile to make sure we got everything we needed. They were both personable and helpful and made our experience on the club floor wonderful during our trip. The food was great and the club facility was well worth the cost. We enjoyed staying at this hotel and would definitely consider going back mostly because of the amazing service.