Hangzhou Hua Chen International hotel

Hotel service was decent, building is very dated though, doesn't look like the photos (much darker, smaller). Room is small and cramped for china standards, entrance lounge has people smoking in all the time. Good location to West lake and airport bus

good location, easy to access city center and west lake. but need to improve hardware.

Not a good experience

After they fail to contact me when I am on the flight, they cancel my booking due to hot demand, they help me to book another hotel next to it in the end.

Great breakfast, convenient location, and very friendly staff

The air inside the hotel is not very clean, maybe they need to clean the filters of the air-condition, the internet is very slow at night, and the remote control of the TV is not working most of the time.

Very disappointed with the service as they had released my room to others as I did not manage to check in on time even though it was relayed to them that we would be arriving the next morning due to transport issues. I had to wait for another available room as the non smoking rooms were not available. I had to settle for a smoking room and had to wait while they clean up. My point is that my room should be already reserved for me as payment has already being made upfront. Dont think hotels should maximise their room occupancy at the expense of paid customers.

The room was clean but the air conditioning and wifi did not work well so sleeping was quite uncomfortable. The gym was very small and the hallways smelled like cigarettes. Staff were friendly.

Price was good. Comfotable. Had a good stay. Made mistake about location but everything you need is walking distance.

Ideal location. Everything within easy reach. Room was nice and comfortable. Breakfast above average with nice view of west lake.