The Holbrooke Hotel

Not a casino

Better food service

Newly renovated. Great location! Fun atmosphere.

Not great experience in the restaurant. Heater broken in our room so very chilly in January.

This hotel has a a very crappy and heartless cancellation policy. We have stayed here many times over the holidays to enjoy the festivities in Grass Valley and Nevada City. My Father in law was diagnosed with terminal cancer a few days before or planned stay. This required us to travel to his home to take care of him. When we went through Priceline to cancel the reservation, we were denied any refund whatsoever by the Holbrooke losing out on a 3 night stay costing $2,105.91. We even provided medical records proving the diagnosis of terminal cancer. Holbrooke hotel refused to refund our fully paid upfront fees. Just know that if you stay here you are doing business with heartless folks that have no sympathy for emergencies that required us to travel to see my Father in law in is final days of life. Avoid doing business with the Horizon Hotel Group in any of their locations at the National Exchange in Nevada City or The Holbrooke in Grass Valley. They say they are a family run group but they act like a big corporation. They do not have a heart

The location is prime. Restaurants and shopping are quite literally steps away. The hotel is charming, with rustic reminders of its history, and all-modern amenities and very comfortable beds. Everything was in good working order. The included breakfast was a frittata served at 9am. Coffee and tasty scones are available before then. The staff was helpful, professional, and polite.

We stayed in the auxiliary building separate from the main building, which I did not expect. There are no elevators in this building; you will have to haul your bags up the stairs. The walls are thin, and there are signs notifying guests to be respectful of others. But by thin, I mean that I could hear every word of my neighbor across the hall’s phone conversation, conducted in a normal speaking voice. I expected a reasonably quiet room. Bring earplugs. Parking was a challenge with two weddings happening during our stay. The claw-footed bathtub was lovely to look at, but I found the rounded bottom was difficult to stand in while showering. There was nothing to grab onto for balance.

The property looks nice. The staff was very friendly. The sugary biscuits in the morning were very tasty.

The room I stayed in needed a blackout shade over the window in the door. The bedroom had a tremendous amount of ambient outside light because the shade over that window was insufficient to block out the outside lighting that was on all night. The conditioning of the rooms is controlled by the front desk, so if the room is too cold they will send up extra blankets but if the room is too warm, which it was, you are out of luck. I had to leave before the hot food items were put out for breakfast. The only cold food item put out from 7a to 9a were these very cute, very petite, sugary biscuits. Not exactly cold breakfast items (plural) as one is led to believe will be available.

A beautiful hotel with lots of old west charm located in the middle of town. There are lots of resturants and shopping within walking distance, or stay at the hotel where the food is amazing and they have a great bar too. Everyone is friendly and helpful at the hotel and it is very clean.

First impressions are everything. Front desk is five star. A hotel is nothing if the staff isn’t cheerful and we were treated very well by all, including the restaurant & bar. Really nice job renovating. Such detail. A real time capsule. We stayed in a room above the kitchen fan and didn’t care! It eventually stopped anyway.