The Lodge at Eagle Crest Resort

Everything

Location worked for us.

Our room did not have a coffee pot (it had K-cups and tea bags). The charge for our little dog was 50.00. The most we’ve ever paid. In the morning I went to check out and the front desk staff (female with long blonde hair) completely ignored me, then stood up, turned her back to and went in the back room.

The entire lodge needs a face lift. Everything was very dated and worn out. We faced several maintenance issues like a tub not draining, a door not working, along with very uncomfortable beds and pillows. A rough weekend for the whole family.

The beds were uncomfortable and pillows and blankets were thin

DO NOT STAY IN THE LODGE. Seriously don’t do it. The rooms are unkempt, dirty, old and gross. We checked in last night, and immediately checked out. If I could include pictures here I would. The floors were not vacuumed, the headboards were literally falling apart with the rubber material peeling off and other marks of who knows what on the bed headboards. Visible dust layered at the base of lamps. When I went to the front desk, they offered us to look at another room, but it was in the same condition. The throw pillows on the couch had stains on them, the couch was frayed and dirty. It was completely unacceptable. Then, we realized that the outter door leading into the first floor, directly from the parking lot not through the lobby, was unlocked and the keycard was not necessary to get in- even though there’s a sign next to the door that says “locked for customer safety, please use key card” - when I asked the front desk about locking the door they said “it’s never locked, I have worked here for two years and it’s never locked” as if that was supposed to suffice? There was no way my family (including two kids) was going to stay there. They then offered me to look at a 2nd floor option and the room was in similar condition to the other two I had already looked it. It’s clear that housekeeping is not happening, and that the owner/upper management does not care about the state of the hotel rooms furniture, cleanliness, or making that guests feel safe or comfortable. I was I offered a full refund and we left. We went to the Hampton by the airport- which is new, clean, bright, feels safe, and the indoor pool is in the same building unlike the Lodge. We checked in basically in the spot after calling and had the experience we should have had from the beginning of all of this. All, the breakfast bar and coffee in the morning is tasty, warm, with lots of options including a waffle bar! The Lodge at Eagle Crest dos not offer complimentary breakfast. Literally, do not stay there. If you’re looking for a one night or two night place to land while traveling or visiting - go to the Hampton instead. And yes, they let you bring your dog too!

We were very pleased to spend a week in a spacious and stylish condo. We enjoyed a view of the canyon and hiked along the river daily. As a bonus I took advantage of the water exercise classes snd met a number of friendly locals. Smithy Rock St Park blew us away.

Beautiful setting. Pleasant reception personnel.

Hotel is becoming a bit dated and needs remodeling. Couch used as second bed did not have sheets, so at nearly midnight I needed to run down to reception and request. Friendly reception with apologies, so no big deal.