The Westin Sohna Resort & Spa

Greenery

Rooms are not upto the mark. Ramshackle. Need renovation.

Dear Sir/Madam, I am writing to formally express my disappointment with the standards of hygiene and service experienced during our recent stay at The Westin Sohna. Firstly, we were allotted our room quite late, which was inconvenient, especially as we were travelling with children. Upon entering the rooms, we were extremely disturbed to find that the towels provided were dirty and unhygienic, which is unacceptable for a hotel of Westin’s reputation. In addition, water glasses were not provided in either of the two rooms, despite the fact that children were accompanying us. Basic amenities such as clean towels and drinking glasses are fundamental expectations and should not require repeated follow-ups. What was even more concerning was that the only explanation repeatedly given by the staff was that the hotel was fully booked. While we understand operational pressures, being fully occupied cannot justify a compromise in hygiene, cleanliness, or essential guest services. Such lapses significantly impacted our comfort and overall experience and fall far below the standards expected from a premium hospitality brand like Westin. I request that this matter be taken seriously and looked into at the earliest. I would appreciate a clarification on how such issues occurred and what corrective measures will be implemented to ensure this does not happen to other guests. Looking forward to your prompt response.

The family decided to book a stay to ensure we were all together in one villa. Overall, the experience was mixed as the property has not been maintained for the price and the lack of housekeeping detail let the service side down considerably. The Chinese restaurant that hails regional delights from the historic settlements in Bengal was delicious and impeccable. The flaming wok tossing of the chefs through to the welcoming lightly fragrant tea, created the perfect backdrop to the courses of soup, noodles and rice dishes that not only were filling and plentiful but were a full of flavours that evoke the regional traditions. The accommodation however was sadly lacking the same attention to detail and was very disappointing. The rooms were certainly designed for the heat of an Indian summer with fans and air-conditioning provided. In the cold bitterness of a north Indian winter, there was an open fireplace to provide warmth and atmosphere. However, the fireplace was not available and considering the hazard it may propose this could be understandable. There was no alternative heating in the room, so an oil heater was supplied. The oil heater was broken (photo) and insufficient. A lamp could not be turned off and on inspection it was held together with sticky tape (photo). A wall fixture looked precarious as it desperately clung to the wall prevented from falling on a guest (photo) and wires protruded as an electrical hazard befalling anyone who might have reached unknowingly into the crevasse (photo). The room was not automatically daily serviced by housekeeping that meant fresh towels were not supplied until requested. It is disappointing that a property that is family friendly and offers so many experiences, from petting zoo to bike riding, that the accommodation has not been maintained nor serviced and the initial concept ignored. With so many options available in India, this is one to be avoided unless they can lift their game to match.

I really appreciate the demeanour of staffs on site. They were really sweet and cordial. Aleays ready to help. The chefs deserve a pat on the back for the cuisines they are serving! Delicious Over all a great stay!

Just a suggestion, the cycles could be repaired for a better ride.