Park Royal Homestay Club Cala Puerto Rico

Me encantó la cama

El parking

The area is beautiful and the facilities very nice

La ubicación, muy buena. Dentro de Palmas hay muchos restaurantes buenos. Los empleados, muy atentos y amables. La comida, buena El área de la piscina estaba limpia y había buen ambiente. La recepción, bonita y limpia.

Lamentablemente, hubo varias puntos que le juegan en contra al hotel: No importa el nivel de estrella que sea el hotel, la limpieza no debe ser un obstaculo. La limpieza en los apartamentos NO era óptima. Los equipo y muebles estaban maltratados, con moho, la humedad hizo estragos en lo gabinetes y las puertas de las duchas, horribles. Hay muchas formas de mantener en buen estado todo el mobiliario sin tener que ser tan costoso. Tuve que pedir cambio de apartamento. El que me asignaron era horrible, tenía olor a humedad y no habia armonía entre lo que se presenta en la página del hotel y la realidad. No debe haber excusa para una buena limpieza y el estado del mobiliario. Toda persona, no importa lo que pague, tiene derecho a estar en un lugar en óptimas condiciones. Siempre me gusta dar segundas oportunidades, vamos a ver.

Todo

No tengo disgustos

The location is about an hour from San Juan airport and great for exploring Puerto Rico’s east coast, though it can be a bit tricky to find at first. The main challenge was accessibility — there are stairs throughout the property, making it difficult for anyone with mobility needs. I use a cane, and my uncle is in a wheelchair, so getting around was quite difficult, the property definitely does not feel ADA-friendly. I tried to take a more direct path (Employee area) to avoid stairs and was abruptly redirected to the stairs - even though I had a cane and baby carriage.. We also had some difficulty with handicap parking despite having a placard they would not allow us to park in he designated handicap area. One thing that was surprising — we had six people in one room, and it was oddly difficult to get extra blankets, paper towels, and toilet paper. Staff actually wanted to check the room first to confirm we needed them, seemed unnecessary. Most staff were friendly and helpful, though a few interactions felt a bit less welcoming. Overall, the area and location are beautiful, but improvements in accessibility and service consistency would make the experience much better.

Todo limpio y arreglado

Todo excelente