Palm Wings Ephesus Beach Resort

We are currently staying at this hotel and, until now, had been enjoying our holiday. I am not usually one to post negative comments, but due to the seriousness of this incident, I feel I have no choice. While sitting in the lobby bar with two adults and four children, we ordered 2 Sex on the Beach cocktails, 2 apple juices, and 2 waters. The waitress returned with the drinks and placed them in front of each person: cocktails for myself and my husband, and apple juice and water for our children (ages 6, 3, 8, and 7). However, when the two children with water took a sip, they both started coughing. We quickly discovered that they had actually been given vodka instead of water. As you can imagine, we were furious. After making sure the children were okay, we immediately removed the drinks and went to reception. At first, staff responded quickly, but once they spoke to the waitress, we were told she did not understand the difference between “water” and “vodka.” This explanation is unacceptable—why place vodka in front of young children, and why work in a family holiday resort if such a mistake can be made? What upset us even more was that, just 15 minutes later, the same waitress was walking around still serving guests, despite having put vodka in front of a 3-year-old and an 8-year-old. We are extremely dissatisfied with the hotel’s lack of concern and failure to treat this situation with the seriousness it deserves. To make matters worse, after sharing our experience on the hotel’s social media page, instead of addressing our concerns, the hotel chose to block me from their page. This response only adds to our disappointment and highlights their unwillingness to take responsibility for such a serious mistake.

The hotel is wonderful. We arrived very early, and the reception staff were kind enough to give us a room around 10 a.m. I believe we were actually welcomed by the front desk manager, who was extremely friendly. He advised us on where we could eat and provided us with all the necessary information about the hotel. The hotel is not far from kusadasi , if you’re here for shopping.We also found the room very clean, and the entire hotel is spotless—from the pool area to the indoor and outdoor spaces, everything is immaculate. The people working here are very welcoming. There is food to suit every taste. I also work in hospitality, so I know how difficult it is to please everyone. But this team is doing an excellent job .

Jasne, oto opinia o Palm Wings Ephesus: Palm Wings Ephesus is a great resort for a family vacation. The hotel offers a wide range of activities for all ages, including swimming pools, water slides, and a kids' club. The food is delicious and varied, with something for everyone. The staff is friendly and helpful, always ready to assist. A special shoutout to the bartender Meryem, who was absolutely amazing, always smiling and making the best cocktails! The rooms are clean and comfortable, with beautiful views. Overall, Palm Wings Ephesus is a fantastic choice for a memorable holiday.

Fantastic hotel. Stuff, restaurant and animation team were awesome. Especially lobby bar, great service especially barmaid Meryem. It was warm blooded person.

We visited your hotel for a family vacation last week. I would like to share our feedback by examining our experience from several perspectives. 1. Dining & Nutrition The hotel had a buffet restaurant and a poolside restaurant The poolside restaurant located near the coffee shop and bar only served set meals at lunch. The buffet restaurant had a specific theme almost every day, especially for dinner, and guests could choose from a wide variety of available foods. There was also a section for fruits and salads, as well as a dessert section. Overall, the buffet performed admirably. Furthermore, the hotel has an à la carte restaurant. Although we stayed for 6 nights, the hotel's policy grants a complimentary meal at the à la carte restaurant for stays longer than seven nights. This privilege was extended to us as well, and we dined one night at the Italian restaurant. We found the food to be excellent; we ordered steak and salmon, and the restaurant also provided us with dessert and appetizers. Additionally, the hotel had numerous bars located in the lobby, Sunset Bar and by the pools. It seemed that guests could order drinks virtually anywhere they wished. There were also kiosks for ice cream and waffles, which were very popular with children after swimming. 2. Rooms The rooms were sufficiently large and spacious.Our room had a view of both the sea and the water park, which was incredibly beautiful. Waking up to a view of the Aegean Sea from our bed was a wonderful feeling. Regarding housekeeping: during our 7-day stay, our room was cleaned only three times. Once, they came to clean at 3:00 PM while we were resting. Generally, the rooms were cleaned in the late afternoon. Since we often rested in the room at that time, it meant our room wasn't cleaned promptly. I suggest the hotel ask guests for their preferred cleaning time to avoid this issue. 3. Water Park & Pools The water park was open from 10:00 AM to 12:00 PM and from 2:00 PM to 5:00 PM.A significant strength was that I never had to wait in long queues for the slides during our entire stay. However, the many stairs were somewhat tiring, and I noticed that some older guests could not use the slides. I don't know if it's feasible, but installing a lift would greatly help guests access them more easily. Overall, the pools were incredibly and surprisingly clean, which is a credit to the hotel's staff. I personally saw the team meticulously cleaning the pools after 7:00 PM. We also never had to wait for a sunbed; they were always available whenever we went to the pool. 4. Animation Team The animation team put in a lot of effort.Every night, from around 8:45 PM to 9:15 PM, there was a children's disco with dancing, which I believe was very enjoyable for the kids. The main show ran from approximately 9:30 PM to 10:30 PM. I particularly enjoyed three of these nights: the Colombian show, the African show, and a fantastic show held on Friday night. However, I had heard about a beach fire show and foam parties, but I did not see any of these during our stay. On our last night, a Garden Party was organized, which I found to be very entertaining. 5. Cleanliness In general,one of the hotel's best aspects was its exceptional cleanliness throughout all areas. A very strong team was clearly dedicated to maintaining this high standard. There was a dedicated towel room where we could exchange used towels for clean ones, which was a very good system as it eliminated the need to bring our own. 6. Mosquitoes One issue during our stay(though not directly the hotel's fault) was the presence of mosquitoes. I did see a fumigation truck spraying insecticides one afternoon to eliminate insects. Nevertheless, mosquito bites were common, and I noticed many guests complaining about it. Having read comments on TripAdvisor beforehand, I had brought my own insect repellent. 7. Shopping One day,we went to Izmir and shopped at a mall called Optimum, which housed many brands. It was a good shopping center, but requires a full day for those who love shopping. On our last evening, we also visited Kuşadası. The dolmuş (shared taxis) took us there for 90 Lira. We visited the large market by the pier and saw the cruise ships, which was very enjoyable and interesting. While there were other shopping centers good for buying gifts, they weren't particularly noteworthy for major purchases. 8. Staff Behavior The behavior of the staff throughout our stay was consistently helpful and respectful.In the restaurant, the staff did everything they could to assist us. If drinks weren't available at the table, they would come to us to take our order. One individual whose presence was immensely helpful was Mr. Yaşhar from Public Relations. He was a very welcoming and kind person. For my daughter's birthday, he arranged a gift that made her very happy. He also coordinated with the animation team to hold a small birthday celebration for her, which was a wonderful surprise and made her feel very special. Furthermore, he made the reservation for the à la carte restaurant for us, even though we were unaware of the possibility. For all this, we thank him very much. In general, the behavior of all staff was characterized by friendliness, kindness, and a willingness to help. Thank you for a memorable stay.

I booked this hotel for our family trip after seeing all the amazing reviews, and wanted to love it. I'll start with the good, because there definitely are some! My kids had a good time, they loved the pools, the splash park, the waffles, the pancakes and the peacocks. If you're happy not being at the activity pool, you didn't really have to get up early to get a sunbed. The hotel does look clean, and we had our room cleaned every day which was good (but expected at a 5* hotel). However. Firstly, the food (or ice, or something). Both my husband and I had bad stomachs, to the point where I ended up just not eating for the last few days. With an extremely busy, large hotel, it's clear how bad hygiene is spread (I witnessed a little boy pick up a bit of ham, chew it and then just put it back. This was spied by one of the staff and rectified, but no way of knowing who had washed their hands etc.) The food was never hot, even if you turn up at the time of opening, and at points it was so busy, it was uncomfortable. Secondly, the entertainment. The entertainment was so late, we missed almost all of it with a tired 5 and 6 year old. However, it is so loud, that we then couldn't get to sleep until past 11pm. Which moves me on swiftly to sleep quality. We could hear every footstep in the room above us, as well as every time they moved anything on their balcony. The air con wasn't great in one of the bedrooms, which made the little sleep uncomfortable. Lastly, the rudeness of some of the guests really got to us in the end. Obviously not the hotels fault, but the lack of politeness from a lot of the guests was surprising. There's no reason not to say please, thank you or give people personal space when they're trying to get their food! Lots of people smoking near children, even with no smoking signs etc. Like I said, I really wanted to love this hotel, but was relieved to be home.

Italian Restaurant, excellent food. Adnan exceptional, the best service here. Perfect hospitality here, good location, beautiful restaurant!

Italian Restaurant was the best experience we had here in resort. Very good hospitality, Adnan was the best in my oponion. Probably the best beef tenderloin ever ate here. It’s a must to come here!

Прекрасен хотел! Прекрасно обслужване! Силно впечатлени сме от аниматорите и сервитьора Yelmaz Wonderful hotel. Wonderful service. We are very impressed with all the animators! The leading animator of the programs is unique! we are also very impressed with the waiter Yelmaz

Lovely stay plenty of fun for kids. The staff friendly but a shout out to AYSEM who works on breakfast in the restaurant . xx