Courtyard by Marriott Harrisburg West/Mechanicsburg

Clean and courteous helpful staff

No continental breakfast

Remodeled in a great effort. Staff was superb.

Facility and service

We added the breakfast into our stay and not only was it bad but the owners were the ones cooking it. The one owner did not know how to run the cash register to ring us up with what we wanted. The other owner was late getting there to cook us breakfast and when it came out it was not how we ordered it and cold.

This hotel has charged us a $250 smoking fee stating that our room had an overwhelming odor of cigarette smoke, and this is impossible! The only cigarette smoke odor could only have been from the lingering smell from our clothing, which is common with smoker who stays in this large hotel! They are basing the charge on the fact that after outing my cigarettes outside, I placed the butts in my pocket. I do this no matter where I am because I have seen too many trash cans or outing posts smoking or literally on fire! The butts contained no tobacco in them as I flick the cherry and all remaining tobacco out of them before placing them in my pocket. I have repeatedly asked them to review their video footage that clearly shows me placing the cigarette butts in my pocket but have received no update to the matter! I don't even smoke in my own home, I would never smoke in a hotel or any other non-smoking area! This is a greedy money grab and a disgusting business practice!!

We stayed here for Valentine’s Day and checked in around 6 p.m. We chose this hotel for the lobby bar, indoor heated pool, and hot tub, but unfortunately the bar was already closed and appeared to have been shut down for hours. The front desk explained it was due to staffing, which would have been helpful to know at check-in—especially on a holiday. We were told the third floor had newly renovated rooms, which we chose. The room was beautiful, very clean, and the hotel was quiet overall. The shower had good water pressure. However, the TV placement was awkward, and the screen would discolor if left on one channel for too long. Overall, a clean and peaceful stay, but clearer communication about amenity availability would greatly improve the experience.

Location was great. Quiet, close to highway.

I booked it for the hot tub as my husband and I had 2 long days of driving. When we went to check in, we were told the hot tub and pool were out of service. It was too late in the evening to find another hotel.